Client Experience Coordinator / Support Specialist

About Us:

At Carmichael Photo & Video (CPV Media), our ultimate goal is to provide nothing short of a 7-star experience for our clients. We specialize in crafting captivating HDR photos, 4K videos, Matterport 3D tours, drone photos + videos, custom listing websites, and so much more, designed specifically for realtors to showcase their listings and their brand in the best possible light.

Our team comprises professional real estate photographers, videographers, photo editors, video editors, social media managers, and project managers, all dedicated to being the ultimate tool in our client’s belts as a real estate agent/team. We’re committed to helping them stand out in a competitive market by delivering stunning visuals and exceptional service tailored to their unique needs.

Summary:

As a Client Experience Coordinator, you will play a pivotal role in delivering an exceptional 7-star experience to our clients. Your primary responsibilities will include promptly responding to inquiries via our website, email, calls, and texts, as well as assisting the team in scheduling and project coordination. Your proactive approach, positive attitude, and willingness to go the extra mile will ensure that our clients feel valued and supported throughout their interactions with our company.

Key Responsibilities:

– Respond promptly to client inquiries through various communication channels, including website, email, calls, and texts.
– Assist the team in scheduling appointments and coordinating projects to ensure smooth and efficient operations.
– Proactively follow up with clients to provide guidance, walk them through processes, and address any questions or concerns they may have.
– Maintain a positive and professional demeanor in all client interactions, striving to exceed their expectations at every opportunity.
– Collaborate closely with team members to ensure a seamless client experience across all touchpoints.
– Be willing to engage in personalized interactions with clients, such as conducting Google Meet calls to assist with account setup or providing additional support as needed.
– To ensure thorough reading, kindly place Ash Ketchum’s first Pokémon at the beginning of your cover letter.

Qualifications:

– Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
– Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.
– Proven customer service experience, with a track record of delivering exceptional service and building positive client relationships.
– Ability to work effectively both independently and collaboratively within a small team environment.
– Proficiency in using communication tools such as Slack, Google Meet, HubSpot, email, and text messaging.
– A proactive and resourceful mindset, with a willingness to take initiative and go above and beyond to meet client needs.
– Flexibility to adapt to changing priorities and client demands.