Client Experience – Virtual Assistant

Post hunting isn’t fun, but you’re probably here for a reason.
Maybe you’re sick of being just another piece of a corporate company and looking for a home to let out your creativity…
Maybe you’ve always wanted to escape from your prototypical role.
Whatever your reasons, we get how difficult it can be to work for a company or culture that doesn’t suit you.
That’s why we’re doing something different.
How are we different?
Etho is looking to create a new paradigm in healthcare by empowering innovative healthcare practitioners to revolutionize healthcare to improve the world’s health.
We have a vision of adding 1 BILLION Years of vitality to the world.
If chosen, you will be trained on maximizing our client service and client support.
We want to have those two married so that the clients are happy, but ultimately it produces… profit.
This is what we consider Client Experience.
At Etho you will be trained on the things necessary to integrate not only in our culture but with our clientele.
And beyond that, You’ll also be able to participate in weekly client coaching calls and support our clients that will be looking for your direction.
We’re looking for someone who:
Is an A-player who is constantly striving to accomplish more and move upward.
Is coachable and responds well to feedback.
Is ambitious, persistent, and wants to succeed.
Is not afraid to roll up the sleeves and get the job done.
Is someone who will not settle for anything less than excellence standards
We’re looking for a Superstar Virtual Assistant with great attention to detail and organization skills to be part of a dynamic team inside a growth company that helps change people’s lives and give back to the world.
We are waiting for someone focused, driven and task-oriented, is this you?
What is the role?
As a Client Exerpiemce Virtual Assistant, you will perform various administrative tasks to support the Client Exerience Team and the growth of our clients.
Including but not limited to: creating presentation materials and content, you will be answering emails, scheduling meetings, and helping in the management of the backend process of the business (GoHighLevel/HelpScout/Wistia/WeTransfer/Notion/Circle etc).
Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.
Please respond with “Swordfish” and please address me by first name (Kemmet) when replying to this job post and include the keyword somewhere in the response.
Responsibilities:
Client management and management communication with our internal team
Creating and Scheduling Monthly Schedule for clients & team members
Responding to emails/support tickets & client concerns
Creating Standard Operating Procedures as needed
Leveraging systems data to present new/update solutions to existing processes
Organizing and maintaining processes and documents.
Helping with client On-Boarding process & protocols
Project management & delegation to the appropriate team member
Non-Negotiables:
Must be available to work 9a – 5p during CST hours and be available Mon- Fri
A strong Internet connection is required
Someone who wants to be part of a rockstar team and grow with the company long term
A strong english vocabulary
Please answer the following questions in your response as well:
1. Tell me something that you learned in the last week? (Growth oriented question)
2. What’s your favorite way to learn?
3. What’s your favorite book you’ve read and what did you learn from it? (Non-fiction/biography)
4. What is your greatest weakness? (Then give context like “Mine is when I create successes I don’t take the time to actually feel them… so I suck the joy out of my own progress.”