Client Fulfilment Specialist

The ZEFI mission: “To Help Online Businesses with roadblocks while building meaningful connections”

Delivering the best possible results for our clients is a must, but our ultimate aim is to become a long-term, trusted growth partner. We strive to remove any obstacles eCommerce business owners face in building their online businesses and achieving their dream outcomes.

Job Description:

Client fulfilment specialist is the backend support of the business, ensuring that client orders are fulfilled promptly and in an accurate manner. You will work directly with our account manager, playing a client fulfilment role. You will be doing some data entry, work scheduling with suppliers. So having extreme good attention to detail, and communication skills is a must.

What This Job Entails:
-You will ensure our client project management tool is consistently updated to reflect each client’s situation.
-You will do basic data entry for each client request, and assign these orders to our suppliers via a spreadsheet.
-You need to manage your time well to ensure all work is scheduled on time, to ensure the best results for our clients.
-You will be required to proactively remind our clients to send over any necessary information, in order for you to fulfil their orders.
-You are proactively assessing our clients situation via chats, and ensuring any fulfilment-related changes are made promptly.
-You will also assist the Account Manager in any other VA or administrative tasks.
Full-time position: Minimum 30 hours per week depending on the tasks available
Start Date: Immediately

Requirements:
1. Extremely good attention to detail
-You have extremely good attention to detail, and rarely make mistakes.
-You’re consistently reviewing your work, checking every step to ensure nothing is missed.
-You do not take shortcuts, always striving for perfection.
2. Client problem-solving skills
-You are able to read customer conversations and extract necessary information to fulfil orders.
-You can identify and action urgent order changes promptly, and communicate effectively with clients and suppliers.
3. Great communication skills
-You are a great communicator – to the team, to the client and to our external suppliers.
-You’re always making sure you get your points across clearly with other parties, so there is no misleading information or miscommunication.
4. Willingness to improve and learn
-You have a willingness to learn about our company, our services, and how your role fits into our business operations.
-You are open to feedback, and continually learning from your experiences.
5. Self-starter
-You strive to get ahead of a problem, instead of sweeping it under the rug and waiting until the issue implodes.
-You’re always proactive, always fulfilling your duty in the business without being reminded to do so.

Required Experience
-You have 1-2 years experience in an order fulfilment, data entry and book-keeping role.
-You have over 1-2 years experience working in a client-facing role.
-Good Data Entry skills
-Previous experience with common project management software like Monday. Com and CRM like Go High Level
-Organisational ability and time management, there will be a lot of different tasks. It’s up to the individual to allocate time efficiently to complete everything to a high standard in a reasonable amount of time.
-Previous experience with remote working software preferred, including Slack, Google Meet, WhatsApp etc
-Bonus if you have worked in a service-based agency or have e-commerce background.

Benefits
-Remote position (work from anywhere in the world )
-Competitive pay (performance base decommission with high earning potential)
-Access to world-class training and education in advertising/marketing
-Fun environment, with supportive and driven people, but we also love to have fun.

Flexible leave
-We’re a fast-growing company that favours promoting internally – opportunity for career development

How To Apply
If you are interested in this position, please fill out an application at the following link: Click to view/to/owrcuIlt

Our team will review your application and get back to you shortly. We look forward to hearing from you!