Client Inbox Manager

Responsibilities:

Manage Incoming Messages: As a Client Inbox Manager, you will be responsible for handling incoming messages from clients. This usually involves the selling of content, or any other communication initiated by clients.

Build Relationships: Your role will involve building and nurturing relationships with clients. This goes beyond transactional interactions, focusing on developing a rapport, understanding their needs, and addressing their concerns. Building strong client relationships can lead to increased trust, loyalty, and repeat business. Prioritise these relationships as opposed to just trying to sell, sell, sell.

Upsell Our Content: One of the primary goals of this role is to identify opportunities to upsell the company’s content. This means recognizing when a client might benefit from additional products, services, or content offerings that the company provides. Your task will be to communicate these opportunities effectively and persuasively to clients.

Content Knowledge: You’ll need to have a deep understanding of the content offerings your company provides. This includes knowing the various types of content available, their benefits, and how they align with different client needs.

Client Needs Assessment: Through conversations and interactions, you’ll need to assess the unique needs of each client. This will allow you to tailor your upselling efforts to align with their goals and requirements.

Effective Communication: Communication is key in this role. You’ll need to have excellent communication skills to convey the value of upselling opportunities to clients clearly. This involves articulating how the additional content or services can benefit the client’s objectives.

Negotiation and Persuasion: Upselling often involves negotiation and persuasion. You’ll need to find ways to address any potential objections clients might have and provide compelling reasons for them to invest in additional content.

Sales Tracking and Reporting: Keeping track of your interactions, the status of upselling efforts, and the outcomes of these efforts will likely be part of the job. This information could be used to assess your performance and refine strategies.

Qualifications:

Strong Communication Skills
Relationship-Building Abilities
Sales and Upselling Experience
Content Knowledge
Customer-Centric Approach
Negotiation and Persuasion Skills

Additional Information:

This position may require working closely with the sales and marketing teams to align strategies and gather insights. Depending on the company, you might also collaborate with content creators to understand the offerings better and communicate their value to clients accurately. To show that you have read this details thoroughly, I would like you to write the world “Goldman” somewhere in your application.

You will need a strong grasp of English for this role and a fast and stable internet connection.