Client Manager

Job Title: Client Manager
Job Type: Fully Remote, Independent Contractor
Pay Range: $1500-$1900 a month (Based on experience)
Working Hours: 9-5PM EST

About Us:

LDX Digital is a dynamic and innovative Google Ads agency committed to delivering exceptional services and solutions to our clients. Our team is dedicated to fostering strong client relationships and driving business success through personalized service and strategic support. We work fully remotely with our team based all over the globe. We are looking for a motivated and experienced Client Manager to join our team and help us achieve our goals.

About The Role:

The Client Manager will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met and exceeded. This role requires a proactive, detail-oriented, and client-focused individual who can act as a liaison between the clients and our internal teams. The ideal candidate will have a strong background in client management, excellent communication skills. Understanding of Google Ads is a huge plus!

Key Responsibilities:
Responsible for exceptional client service and account management activities for 7-10 accounts
In collaboration with media buying team, drive flawless and timely project execution and high-touch client communications
Provide oversight during program implementation, setting direction, milestone schedule, and ensuring issue resolution
Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
Develop draft, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
Sets meetings, provides agendas and contact reports
Ability to run client calls or meetings independently

Preferred Qualifications:

2+ years of experience as a client manager
Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
Professional presence, performs with a sense of urgency and with a client service orientation
Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
High energy, able to effectively operate in fast-paced, growing and evolving environment
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule
Exceptional written and oral communication and presentations skills
Great knowledge of Google Suite (Slides, Docs, Sheets)
Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients
Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
Ability to communicate with managers when deadlines will not be met
Ability to devise and articulate solutions to problems on an ongoing basis
Ability to clearly communicate project updates, scopes and recommendations to clients
Demonstrated experience with managing client relationships
Bachelor’s Degree in Communications, marketing, business or a related field. Substantial work experience will be considered as a Bachelor’s Degree

What’s in it for you:
Fully Remote work, so you can work from anywhere you like
Since we are still in our startup stages your say matters and might dictate the future of this company
Ability to grow and move up the ladder quickly
Exceptional learning opportunities, along the constant up-to-date courses that we take we never say no to any learning requests. Is there a certificate you want? A course that you think will be of value? A training? Just ask and you got it.
Competitive pay and performance based bonuses
Vibrant culture of young and hungry professionals
Opportunity to manage big clients with monthly revenue of mid seven figures

How to Apply:
Submit your CV and short video cover letter to Click to view telling us “Why do you believe you are a great fit to be here in LDX Digital? Where do you see yourself in 5 years from now career wise? What do you like to do in your spare time as a hobby?”
Equal Opportunity Employer:
LDX Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.