Company: PHYREM LLC
Location: Remote Work
Job Type: Full-time
Overview:
As a Client Onboarding Specialist, you play a pivotal role in ensuring a smooth and positive experience for our new clients. Your primary responsibility is to oversee the seamless setup of client accounts through the onboarding process. This role demands a combination of exceptional communication skills and meticulous attention to detail.
Apply Here: /niCAN8FR0LX04HVreLCr
Key Responsibilities:
• Onboarding Process:
• Facilitate the account setup process for new clients.
• Ensure a smooth transition for clients through the onboarding journey.
• Provide guidance and support to clients during the onboarding phase.
Client Communication:
• Communicate effectively with clients to gather any missing information crucial for account setup.
• Maintain clear and proactive communication to address client queries and concerns.
• Foster positive relationships with clients to enhance overall satisfaction.
Other Responsibilities:
• Quality Assurance Testing:
• Assist in daily and weekly quality assurance testing procedures.
• Identify and report any issues or discrepancies in the platform.
Support Ticket Response:
• Collaborate with the support team to address and resolve client issues raised through support tickets.
• Provide timely and accurate information to clients, ensuring a high level of customer satisfaction.
Cartography Research:
• Assist in Cartography Research tasks as assigned.
• Review and approve Cartography Research submissions, ensuring accuracy and completeness.
Beacon Placement:
• Conduct research and assist in Beacon placement tasks.
• Review and validate Beacon placement submissions.
Map Pinning and Placement:
• Assist in map-pinning activities
• Conduct research and review Map placement submissions.
Qualifications:
Bachelor’s degree in a relevant field.
Proven experience in client onboarding or a related role.
Strong communication and interpersonal skills.
Detail-oriented with a focus on accuracy and efficiency.
Ability to work collaboratively in a team-oriented environment.
Familiarity with quality assurance processes and support ticket systems is a plus.
Workplace Type:
Permanent remote work requires a professional work environment, reliable internet access, and a stable power supply.
APPLY FOR THIS JOB:
Company: PHYREM LLC
Name: PHYREM HR
Email: