Company Overview:
Primum Law Group, a boutique law firm specializing in supporting entrepreneurs in their business journey, is seeking a passionate and empathetic Client Relations Specialist to enhance the client experience. Our firm is dedicated to delivering exceptional value and understands the significance of personalization in providing outstanding service.
Work remotely with an expanding team of professionals, offering growth potential while maintaining a favorable work-life balance.
Responsibilities:
1. Answering, screening, and forwarding phone calls professionally.
2. Scheduling and confirming appointments.
3. Establishing relationships with Prospective New Clients (PNCs).
4. Monitoring milestones during the first 90 days and, in some cases, during the matter’s pendency.
5. Balancing schedule for meetings with PNCs, follow-ups, and quality control calls.
6. Engaging in dialogue with management regarding lead quality and volume, offering feedback for improvement.
7. Engaging in dialog with the client to receive feedback on the services provided.
8. Assisting in closing legal matters.
What’s in store for you:
– Remote work possibilities.
– Your ideas are highly valued; leverage your education and customer service background to contribute to the continuous improvement of our work processes.
– Room for personal and professional growth.
– Join a vibrant team and collaborate with exceptional clients.
Qualifications:
Growth minded
Easy going
Embraces metrics, score-keeping, transparency, and accountability.
Excellent interpersonal and communication skills (in person, by phone, and via email).
Lifelong learner with a proven track record of self-improvement.
Customer service experience and experience working with CRM software is a plus.
How to Apply:
If you are a dedicated professional who aligns with our values and possesses the skills and experiences outlined above, we invite you to submit your resume and a cover letter to . Please include details on how your background and skills make you an ideal candidate for this role.
Deadline for Application:
Applications will be accepted until April 5, 2024
Primum Law Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.
Join our team and play a key role in creating exceptional client experiences!
APPLY FOR THIS JOB:
Company: Mogul CPA
Name: Primum Law Group
Email: