Client Relations Specialist (3635) and Executive Assistant, Marketing Coordinator (3708)

**Client Relations Specialist (3635)**
Join Our Dynamic Team: Seeking a Client Relationship Specialist with Exceptional Communication Skills

We’re looking for:
Fluency in English with minimal accent: You should be able to express complex ideas clearly and effectively.
Engaging Personality: Someone who can captivate with stories and explain concepts in an easily understandable manner.
Relationship Building Skills: A passion for interacting and connecting with people daily, fostering strong client relationships.
Experience in Collections: A significant advantage if you have a background in collections.
Negotiation Talent: Able to handle challenging situations like collecting payments even when customers are resistant and seeking refunds due to dissatisfaction.
Problem-Solving Ability: Not just a pleasant demeanor, but the skill to address client concerns while negotiating effectively.
Trustworthiness: The capability to instill confidence and trust, turning tense situations into positive outcomes.

Work Schedule:
Work hours are from 8 AM to 5 PM CST.
Monday to Friday, ensuring a balanced workweek.

Scenario Challenge:
How would you handle a customer refusing payment and requesting a refund due to unsatisfactory service?
Your approach to this scenario will be a key part of your application.

This role is perfect for someone who can make a difference with their voice and celebrates the art of negotiation. If you can turn challenging situations into moments of trust and confidence, we want you on our team!

***
Executive Assistant, Marketing Coordinator (3708)

We are looking for a skilled Virtual Assistant to assist us with various tasks related to risk assessment, data collection, and administrative support. Here’s a breakdown of the responsibilities and requirements for the role:

Responsibilities:
Risk Assessment Data Collection:
– Reviewing data from site audits and escalating issues to Workplace Health and Safety (WHS) as needed.
– Maintaining registers for discussion at WHS meetings.
– Legislative Coordination:
– Coordinating updates from SafeWork, SLED, and ASIAL to ensure compliance.

Timesheets and Internal Communications:
– Managing timesheets and facilitating internal communications.

Compliance and Research:
– Ensuring subcontractor and security officer compliance.
– Conducting company research as needed.

Client Management and Marketing:
– Handling client onboarding and retention processes.
– Assisting with email marketing campaigns, including newsletters.

Data Analysis and Reporting:
– Compiling CEO Weekly Performance Reports with business KPIs.
– Administration tasks such as meeting minutes and presentations.

Diary and Document Management:
– Managing diaries for team members.
– Updating forms, policies, and procedures in SharePoint.

Sales Support and Lead Management:
– Coordinating lead lists and managing CRM.
– Assisting with sales emails, proposals, and presentation decks.

Software/Tools Used:
– Connecteam
– Lighthouse io
– SharePoint

Desired Qualities:
– Consistency and Dependability
– Execution Skills
– Sense of Humor
– Team Supportive Attitude

Work Hours:
8 am to 4 pm AEST, with flexibility
30 to 39 hours per week

Client Time Zone:
Australian Eastern Standard Time

How to Apply:
If you are motivated and experienced in any of these positions, seeking a new challenge, please send us a message with the following information:
– Position #
– Your updated resume
– Your email address