Client Relations Specialist

Overview: We run a high-ticket coaching business we are looking to hire a team member to interface with our client requests and issues that come up. You need to have experience effectively closing out hard cases and being firm. We get about 60-80 email ticket requests a month, 10-12 Funding churn deals where we get 2-3 days to get the student paid and active again, 10-15 disputes that we get alerted about where we have 24-48 hours to attempt to rebound, mange our trustpilot review process, etc. This plus identifying cross sell opportunities daily, 2-4 students a day and sending them to our sales manager. This is a full-time 40 hour a week role based in USA hours 10am-6pm EST.

Tasks:
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply, and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships

Qualifications:
Proven experience as a Client Relations Specialist
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills in written and spoken english.
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset

Functions:
1. Email Ticketing: Deal with all email student issues (money back guarantee, refund requests, dissatisfied students.
2. Be able to call students as needed to win back disputes and cases.
3. Funding buyback: Manage and deal with all new students who churn on funding and rebound and win or lose the case
4. When a CC dispute is received you get 48 hours to rebound it or refund it before it hits the processor.
5. Deal with all submissions on disputes.
6. Identify cross sell opportunities daily for our sales manager.
7. Manage Trustpilot process. Remove fake or bad reviews.

We will host a group zoom call interviewing all candidates and by the end of the call will pick 2 to test out for a 1 week trial and one will be selected to continue after that first 7 day trial. It will be a paid week trial.

Wednesday Feb 7th at 10am PST please use Click to view to join the zoom room at that time.

Salary will start at $4 USD an hour and based on your performance and skill hourly can be raised.

Please email me your resume or send here on the platform before the call and let me know you will be attending. I am looking for people who already have past experience in a role like this. Also you need to be super detail oriented, organized, and can take verbal direction and execute on it. I do not like hand holding. This is a quick environment and you need to be results driven and close out issues quick.