Client Service Coordinator

Working Arrangement: Fully Remote, Full-Time
Contract Type: Independent Contractor
Work Schedule: DAY SHIFT Philippine Time (might vary depending on agreement)

We are seeking a highly-motivated, customer-focused, detail-oriented Client Service Coordinator to help supercharge a fast-rising career services company in the US! You will serve as customer champion, ensuring every facet of communication runs smoothly, exceeding customer expectations, and ultimately contributing to organizational growth.

As the Client Service Coordinator, you will assume operational ownership! While the US team enjoys their well-deserved rest and time off, you’ll step up and ensure seamless operational continuity. This includes handling their responsibilities and proactively managing any arising situations.

This role is perfect for someone who thrives in a fast-paced environment and enjoys building positive relationships. You’ll be a master organizer, a communication whiz, and a customer experience catalyst – all rolled into one!
Responsibilities

Responsibilities
Seamlessly manage client communications across various channels (LinkedIn, Gmail, chat, phone) – responsiveness and high-quality interactions are key!
From proposals to reports, you’ll ensure all client documents and deliverables are polished, professional, and meet the company’s high standards.
Proactively conduct client follow-ups to ensure their concerns are addressed and that they get a positive experience overall. You’ll be the client’s go-to person, fostering strong relationships that drive new business opportunities, improved service quality, and ultimately, happy clients!
Setting and exceeding client expectations is your superpower! You’ll propose and implement process improvements to boost response times and service standards, creating a truly exceptional client experience.
You’ll play a key supporting role in client engagement initiatives and marketing strategies, promoting and fostering brand loyalty.
Develop effective feedback mechanisms to gather valuable insights, ultimately for the improvement of the company’s processes and day-to-day operations.
Provide general support to your US teammates as needed.

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Qualifications
At least two years of professional experience, client communication-heavy roles are highly advantageous
Proficient in Microsoft Office and Google Application Suite
Exceptional organizational and time management skills
Strong English communication skills, both verbal and written
Fast-learner, self-motivated, and outside the box thinker
Proactive problem-solving skills and ability to anticipate needs and challenges
Thrives on initiative and can perform duties even with minimal to no supervision
Strong ability to adapt to various client interactions, matching each unique client’s energy and vibe
Has a keen eye for identifying areas for improvement and proposing solutions to optimize response times and enhance service standards
Excellent writing and editing skills to create polished, professional documents (proposals, reports, etc.) that meet company standards
Passionate in exceeding client expectations and building long-term relationships