CLIENT SERVICE MANAGER

The primary responsibility of the CSM is to ensure client expectations are met and exceeded. The CSM plays a crucial role in onboarding BOS personnel to the client, coordinating training sessions, and checking in regularly to maintain a successful working relationship. They act as the liaison between BOS and the client, ensuring seamless communication and resolving any challenges that arise. Additionally, the CSM identifies opportunities to expand the BOS presence and works to serve the client’s needs effectively. Overall, the CSM plays a vital part in delivering excellent service and client satisfaction.

Responsible for:
Conducts client onboarding
Understands client needs and concerns and communicates these to Operations Manager
Responds to client inquiries and resolves any issues that arise
Conducts regular client meetings with Operations to review performance and identify opportunities for improvement
Ensures that all client interactions are logged and tracked in a client relationship management system
Collaborates with internal departments to ensure that client needs are being met and that service levels are being maintained.
Work with Operations Manager in developing client service policies and procedures
Act as a QA – Help maintain performance reports, analyse Staff Performance, Client feedback and data to identify trends and opportunities for improvement

Requirements:
Bachelor’s degree in a relevant field such as business, marketing, or communications
Proven experience in client services or account management role
Strong business acumen and Business Awareness (ie: can demonstrate view of understanding business goals/needs and solution needed)
Ability to read and interpret data (Data Analytics Exp is preferred but not required)
Reporting Capabilities
Ability to hold and conduct sr/executive level communications (written and verbal)
Strong problem solving and decision making abilities
Ability to work collaboratively with cross functional teams
Ability to work collaborate and work with different levels of management
Knowledge of industry trends and best practices in client service and account management.
Experience in working in virtual teams/virtual staffing/recruitment is preferred but not required.

-Resume link
-1-2 minutes audio recording link (short self-introduction and summary of work experiences)

Device and Internet Requirements:
– Core i5/8GB
– At least 25 MBPS