Client Services Assistant

About Us:

We are looking to bring on a Client Services Assistant to be an integral part of our team. The Decluttering Club is a dynamic, fast-moving organization that brings people together in the name of letting things go. We are the most supportive decluttering community on the planet, providing a clear path to overcome the perfection, release the guilt, and step into feeling free, joyful, and proud of yourself, your home, and your life.

We equip women to declutter their homes and their lives so that they have time and space to cherish what matters most. We do this through products, challenges, and our core offer: our membership.

Who we are looking for:

We are looking for a Client Services Assistant with excellent written and verbal communication skills, who will work alongside our Client Experience Director & MarTech Specialist to manage digital assets, support client services, and free up time for the leadership team.
This is a remote role that would ideally suit someone who is looking to grow with our company for years to come. We are looking to start this position as Part-Time (10-20 hours per week, more during launch weeks) with room for advancement as the company requires; you should be available 5 days a week & able to work in the Eastern Time Zone.

Responsibilities:

Admin/Client Services Support:
Maintain FB Group Membership: Ensure regular checks, especially during launches.
Handle FB Post Scheduling: Manage copy/paste and date edits.
Accurate Call Recording Management: Add all call recordings to the website within 2 business days.
Enhance Communication: Edit and update client reminder emails and SMS, ensuring timely delivery. Create blank emails in preparation for launches.
Membership Site Updates: Keep the membership group/website up to date, including editing website pages, posting FB posts, and updating graphics.
Calendar Management: Meticulously update the event calendar in WordPress.
Podcast Content Management: Upload podcast content to relevant platforms.
Organization/Ops Assistance:
Document Procedures: Potentially write Standard Operating Procedures (SOPs).
Digital File Organization: Assist with Google Drive organization tasks as needed.
Assist our Project manager with ClickUp set-up/management as needed

Experience:

You should not be new to any of the above responsibilities, be independent, and able to complete work in a timely manner with minimum supervision. You are the PERFECT fit if you’re the kind of person who crosses your T’s, dots your I’s, and makes sure everyone else does too.

You must be highly organized in nature, we really need somebody who can OWN the meticulous details, knowing how to use Ontraport, ClickUp, Zoom/Bunny/Airtable, Canva, Google suite, WP with Thrive and AccessAly (we will provide some training on softwares).

You should also be confident enough to push back on the leadership team and express your opinion if you think the ship is heading off course. We encourage that.

Note: We will provide necessary training & support to ensure success in this role.

NEXT STEPS:

Please APPLY HERE (Click to view/30992908/f/xhugc-14851/3MWHIRRFYUUAZ9CW41) & include the keyword “DECLUTTER” in the “anything you’d like to add?” portion of the application.