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About Us
Ylopo is a rapidly growing technology company under the Ylopo umbrella. MaverickRE is an analytics software designed to help real estate team leaders and brokers to boost conversion, conduct data-driven coaching, and improve team member accountability. We are seeking a highly motivated client success leader who will thrive in this startup environment.
Why work for Ylopo?
At Ylopo we offer team members:
a commitment to personal development,
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
The Client Success Account Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. Client Success Account Managers are responsible for ensuring our clients are properly trained and educated on our product, feel supported in their business needs, and have a team member to go to for escalated issues and requests.
Candidates well-suited to this role will have a track record of being client-focused and proactive, providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be relatively tech savvy, have a healthy interest in new technologies, and should feel comfortable learning new software and learning to troubleshoot issues with clients. Most importantly we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Requirements:
Strong English written and verbal communication skills – clients are all English speaking /Based in the US and Canada
Previous experience in a customer service, coaching, training, client success or account management role
Experience managing a book of business up to ~100 clients
Track record of developing meaningful relationships with customers
Ability to facilitate the solution to complex issues and requests
Proactive, goal oriented mindset
Professional manner
Consistent work habits and strong work ethic
Strong technical and organizational skills
Ability to multitask, and work independently toward deadlines
Strong attention to detail
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about our services and systems
Understanding of real estate and the real estate profession a plus, but not necessary
Responsibilities:
The primary responsibility of this role is to manage the client relationships within the Customer Success Manager’s book of business. All clients are English Speaking and based in the US and Canada
Assume primary responsibility for an assigned segment of our client base, provide backup assistance for other teammates’ clients.
Call and email all clients in a timely manner to provide a high level of customer support
Develop great client relationships that aid in client retention
Speak confidently and professionally while working through escalated issues or troubleshooting problems
Follow up consistently with all clients as needed
Work closely with our product support team to investigate issues and software bugs and solve or escalate problems appropriately
Evaluate our clients’ “client health” and proactively schedule and conduct check in calls with them
Complete special projects or become the subject matter expert for new parts of our product
Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
Collaborate with sales, billing, marketing, international, and technical teams on special projects
Primary KPI is Net Revenue Retention – drive results through having upgrade conversations and collaborate with revenue driving teams
System Requirements:
Processor should be 2.4 ghz and above, Intel core 5/7 or equal is highly required
Ram should be at least 8 gig with 100 gb Free disk space
Should have a back-up Computer with the same specs
A Headset with noise cancelling feature is a must
At least 10 mbps & up wired connection for main isp
Back up internet is a must (strictly no USB Sticks allowed)
Shift Schedule: 9AM – 6PM Pacific Standard
Rate: starts at PHP 50,000 (20% bonus potential)
MAGIC WORD: YLOPER
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APPLY FOR THIS JOB:
Company: Ylopo LLC
Name: Ylopo Recruitment
Email: