Client Success Advocate

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Chabad Concierge is a dedicated Jewish organization, where our mission is to empower Shluchim in establishing well-organized and administratively efficient Chabad Institutions. Through our virtual services, we aspire to enhance the outreach endeavors of Shluchim and help them maximize their outreach efforts.

You may refer to the link below to learn more about our company. Shalom!
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Client Success Advocate

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Client Success Advocate. The Client Success Advocate will be responsible for ensuring our clients receive exceptional customer service and support throughout their entire customer journey. The ideal candidate will have a passion for helping people and a proven track record of delivering results in a fast-paced environment.

Key Responsibilities:

-Serve as the primary point of contact for our clients, providing exceptional customer service and support via phone, email, and chat.
-Build strong relationships with clients to understand their needs and goals, and work to ensure their success and satisfaction with our products and services.
-Identify and escalate client issues to the appropriate internal teams, working closely with cross-functional teams to ensure timely resolution.
-Conduct client trainings and product demos, educating clients on our products and services and helping them to maximize their usage.
-Develop and maintain a deep understanding of our products and services, staying up-to-date on new features and capabilities to best serve our clients.
-Analyze client usage data to identify trends and opportunities for improvement, working with internal teams to implement solutions.
-Collaborate with sales and marketing teams to identify opportunities to upsell and cross-sell our products and services to existing clients.
-Ensure client data is accurately maintained in our internal systems and tools.

Qualifications:

Bachelor’s degree in Business, Marketing, Communications, or a related field.
2+ years of experience in customer service, account management, or a related field.
Strong communication skills, both written and verbal.
Excellent problem-solving and analytical skills, with a strong attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Demonstrated ability to build and maintain strong client relationships.
Familiarity with CRM software and other customer support tools.

Salary: 5USD per hour
Shift Schedule: 11am-7pm New York Time (RD: Sat & Sun)