Client Success Coordinator

Do you thrive on building strong client relationships and keeping them happy? Are you a whiz at organization and communication? If so, we want you on our team!

In this exciting role, you’ll be the central hub for our client’s digital marketing success. You’ll wear many hats, but your primary focus will be ensuring our clients have everything they need to flourish.

Here’s a glimpse into what you’ll be doing:

Become a Knowledge Base Guru: You’ll manage and maintain our digital marketing knowledge base, ensuring it’s a treasure trove of helpful information for our clients.
Client Portal Powerhouse: You’ll keep our client portals up to date and ensure they provide a smooth and efficient experience for our valued partners.
SOP Superhero: Documenting and recording Standard Operating Procedures (SOPs) will be your forte, keeping our team on the same page.
WooCommerce: Uploading and creating products on our WooCommerce platform will be a breeze for you.
Lead Liaison: You’ll prepare leads for distribution, ensuring they’re ready for our sales team.
Onboarding On-ramp Champion: You’ll guide new clients through the onboarding process, making them feel welcome and informed.
Social Media Scheduler: Keeping our social media presence buzzing will be part of your repertoire as you’ll schedule engaging posts.
Template Creator: You’ll master maintaining and improving our requirements-gathering templates.
To be a rockstar in this role, you’ll need these superpowers:

Communication Master: You can clearly and concisely explain complex ideas in writing and verbally.
Problem-Solving Puzzle Solver: You thrive on finding solutions and keeping things running smoothly.
Client Champion: You have a genuine passion for exceeding client expectations and building strong relationships.
Teamwork Player: Collaboration is key! You’ll work seamlessly with other departments to achieve our goals.
Organized: You’re a master of managing multiple tasks efficiently and keeping things on track.
Time Turner (Figuratively!): You can prioritize effectively and meet deadlines with a smile.
Critical Thinker: You can analyze situations and make sound decisions.
Multitasking Marvel: You can juggle different tasks without dropping the ball.
Proactive Pathfinder: You take initiative and anticipate needs before they arise.

Tech Toolkit:

Google Suite (Docs, Sheets, Slides, etc.)
Communication Platforms (Slack, Google Chat, etc.)
Project Management Tools
Design Software (Canva)
Content Management System (WordPress with plugins & themes, Elementor)
E-commerce Platform (WooCommerce)
Bonus Points for:

Strong eye for detail and data analysis skills
Self-motivated and results-driven attitude
Willingness to learn and grow
Integrity, excellence, and a collaborative spirit
Comfort in a fast-paced digital environment
The Perks:

Full-time Career Opportunity: Join our growing team and build a fulfilling career.
Learning & Development: We invest in your growth with ongoing training and development opportunities.
Competitive Salary: We offer a competitive salary based on experience ($700 monthly).
Benefits Package: Enjoy paid training, holidays, personal days, quarterly bonuses, and more.
Flexible Work Schedule: Maintain a healthy work-life balance with flexible hours (8 hours/day, Monday-Friday).
Work-from-Home Perks: Get comfortable with a monthly internet subsidy, onboarding tools (headset & camera), and equipment upgrade bonuses.
Supportive Culture: We believe in teamwork and creating a positive work environment.
Ready to be our Client Success Coordinator and make a real impact? Apply today!