Please apply for this job here: /job-openings/?gh_jid=4343625005
ABOUT SOURCEPASS
We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.
We have been named by Channel Futures as one of the world’s 501 most strategic and innovative MSP’s for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!
WHY JOIN US?
At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.
We have an exciting opportunity to join our amazing team of 500+ staff as a Client Success Coordinator.
Feel free to check out our website at to learn more about us!
POSITION SUMMARY
The Client Success Coordinator (CSC) is on the Client Strategy Team and acts as the clients’ advocate within Sourcepass. The CSC will work closely with other Sourcepass teams to quarterback client requests, manage client relationships, and help facilitate an experience that clients love.
RESPONSIBILITIES
Schedule, conduct, and participate in Client Touch Base Meetings
Prepare and deliver Client Business Reviews
Perform initial data collection to prepare for Strategic Technology Assessments.
Publish meeting notes for Client Touch Base Meetings, Business Reviews, and Strategic Technology Assessments
Develop strong relationship with key client contacts
Assist with client interaction and facilitating value-add experiences
Collaborate with other Sourcepass functions to resolve client strategy inquiries
Perform documentation updates within internal Sourcepass business systems
Raise red flags with regards to at risk clients
DESIRED SKILLSET/EXPERIENCE
3+ years of work experience, working within a technology services business or as part of an internal IT department, preferably an MSP.
IT Knowledge (knowledge of firewalls, switches, servers, wireless access points, Azure, etc)
Strong Communication Skills– The CSC will act as a liaison between Sourcepass and their assigned clients. They will also coordinate with internal Sourcepass teams to facilitate client requests when serving as an escalation point. The CSC must have excellent written and verbal communication skills.
Relationship Management – The CSC will monitor and manage client satisfaction; along with being responsible for building and maintaining a strong relationship. The CSC will raise red flags with regards to at risk clients.
Time Management – The CSC will manage, prioritize and execute assigned client success tasks, initiatives, and tickets. The CSC will also be responsible for tracking their time.
Professional and Service Oriented – The CSC will serve as a primary point of contact and an advocate for the client.
APPLY FOR THIS JOB:
Company: Sourcepass
Name: Abeeda Vargas
Email: