Client Success Manager

Company: ARDENT Protection LLC

Location: Virtual (USA Based; Florida)

Company Overview: ARDENT Protection LLC is steadfastly committed to our mission of professionalizing the Security & Protection industry. With our wide array of services, including Executive Protection, Guard Services, Fire Watch, and Special Events, we ensure that our clients receive premier security and protection solutions tailored to their specific needs.

Position Overview:
The Client Success Manager is pivotal in driving ARDENT’s relationship with our clients. This role is responsible for leading the client success team, establishing and nurturing long-term relationships, understanding our clients’ needs, ensuring satisfaction with our services, and selling.

Key Responsibilities:

1. Sales Management:
– Develop and implement a strategic sales plan to grow our client base.
– Understand the profile of our ideal customers and how our services can meet their needs.
– Engage with potential clients, fostering long-lasting relationships.
– Set and track sales targets with the sales team.
– Oversee the activities and performance of the sales team, ensuring standards are met.
– Recruit, train, and coach sales personnel, ensuring they fulfill their responsibilities.
– Host regular check-ins with the sales team to set daily objectives and track progress.
– Identify areas for improvement within the sales team and devise plans to address these gaps.

2. Client Relationship Building:
– Serve as the primary point of contact between clients and our Operations team.
– Onboard new clients, ensuring they are adequately set up to utilize our services.
– Deepen relationships with clients by understanding and meeting their needs.
– Collaborate with operations leaders to resolve any client-related issues.
– Conduct quality assurance surveys, and implement findings to address areas of improvement.
– Regularly check in with clients to gauge their satisfaction and address any concerns.
– Update clients about new services to enhance their experience and expand sales opportunities.

Qualifications:
– Proven experience in sales management, preferably within service-based companies.
– Strong interpersonal skills with an ability to build and maintain relationships.
– Analytical mindset with proficiency in tracking and interpreting sales data.
– Exceptional leadership abilities with a track record of mentoring and coaching teams.
– Excellent problem-solving skills.
– Ability to communicate effectively with both clients and internal teams.
– Familiarity with ARDENT’s range of services is an advantage.

ARDENT Protection LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.