Client Success Manager

We’re in search of a new Client Success Manager to join our Lead Generation agency… Someone who not only demonstrates a genuine sense of urgency but also possesses a strong empathetic nature.

If you had superpowers, it would be a triad of Masterful Communicator, Great Relationship Builder, and Passionate about building lasting relationships.

As a Client Success Manager, you’ll be the main point of contact for clients and our fulfillment team. Your ability to prioritize tasks efficiently while understanding and addressing the needs of our clients will be instrumental in building lasting relationships.

Here are some responsibilities of the role:
– Serve as the main point of contact for client communications and quickly build relationships
– Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team
– Perform check-in calls every 2 weeks with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team
– Respond to all client questions in a timely and concise manner (within a business day)
– Problem-solve and managing crises. Be able to keep the temperature low with irate clients and find a win-win situation for problems
– Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
– Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
– Review campaign data and identify trends and insights to develop strategic recommendations for campaigns

Here are the minimum requirements to be considered for the role:
– Previous Account Management experience: You should have demonstrated the ability to build and maintain relationships with clients.
– Inclination Toward Lead Generation: You should have a strong interest in and understanding of lead generation principles and strategies.
– Excellent Communication Skills: Fluency in English is required, with a strong command of the language and little to no accent.
– Cold Email Experience: You should have experience in crafting and executing successful cold email campaigns.
– Available in the EST timezone

This is a 100% remote and full-time position.

If you’re excited by this opportunity to help business owners grow through Digital Marketing, make an impact in their life, and work with an entire team driven by the same purpose – reach out, fill out the form below, and let’s get that conversation going.

APPLICATION FORM: Click to view/forms/d/e/1FAIpQLSdjTel5TiGjXAvnlK3uZeku4gsQ8mqupwq9GvTiFjz6GKJ0IA/viewform

Please make sure to fill out the form as we will not entertain applicants who haven’t read this job description. Thank you!

NEXT STEPS FOR QUALIFIED APPLICANTS:
Initial Interview
Test Project
Final Interview