Client Success Manager

Job Overview:
The Client Success Manager plays a critical role in ensuring the satisfaction and retention of our clients by delivering exceptional post-sales service. This role requires a thorough understanding of the outsourcing industry and our service offerings, an ability to anticipate client needs, and the commitment to building and nurturing long-lasting relationships with our clients.

Key Responsibilities:

1. Client Relationships: Establish, maintain, and grow relationships with assigned accounts, understanding their business goals and ensuring our services align with their objectives.

2. Onboarding and Integration: Oversee the smooth transition of new clients into our services, ensuring they understand and are comfortable with our processes.

3. Service Oversight: Monitor service delivery to clients, ensuring it meets or exceeds agreed-upon standards and addressing any issues or concerns promptly.

4. Feedback Loop: Gather client feedback, understanding their concerns, and communicating this feedback to the relevant departments for continuous service improvement.

5. Retention and Growth: Identify opportunities for upselling or cross-selling services within existing accounts and collaborate with the sales team on expansion strategies.

6. Issue Resolution: Act as a liaison between the client and internal teams to ensure any issues or concerns are addressed promptly and effectively.

7. Reporting: Provide regular updates on account health, feedback, and opportunities to senior management.

8. Education: Keep clients informed about industry trends, challenges, and best practices that can impact their business.

Qualifications:

– Education: Bachelor’s degree in Business, Communication, or related field.
– Experience: Previous experience in a client-facing role, preferably in the outsourcing or BPO industry.
– Skills: Strong interpersonal and communication skills, proficiency in CRM software, and ability to manage multiple accounts and priorities.
– Attributes: Client-centric mindset, problem-solving abilities, proactive approach, and a team player attitude.

If you are fit for this role, please fill in this Google form: Click to view/eRn1ZSpxWbWauhte6 to kick start your application.