* CLIENT SUCCESS MANAGER *

If you’re looking for an exciting, rewarding, and remote customer service role and…

Your eyes are bleeding from the numerous “We’re seeking a top account management professional blah, blah, blah…”

Then buckle up, because you’re about to take a ride…

The client success manager role is the key liaison between our ad buying team, lead management team, and sales team with our clients.

As a true advisor for our clients and a project manager for our team, it is your overall responsibility to ensure that our team meets deadlines and that our clients get profitable results and a pleasurable client experience working with us, so they continue to do so.

The client success manager, will follow systems and procedures to onboard our new clients and clarify their brand, message, and expectations. It will then be your responsibility to guide their campaign by structuring their marketing strategy and getting their approval.

On an ongoing basis, you will be responsible for reviewing their campaign performance with them and setting clear expectations so they feel comfortable and confident that we can and will continue to deliver what they were promised.

It is the client success manager’s responsibility to identify opportunities in their campaigns by regularly reviewing their campaign analytics and ensuring that all campaign statistics are updated by our clients.

Where necessary you will need to coach the clients and hold them accountable to stay on top of their responsibilities and to direct our team to make adjustments to better serve our clients’ goals.

Ultimately, a client success manager will provide excellent guidance to both our clients and team to ensure that everyone is on the same page and achieving results so we can have an enduring and profitable joint relationship.

If I’m speaking your language, then keep on reading…

Besides the fact that over the last 5 years, we’ve developed one of the most innovative business development systems for medical professionals across the United States…

Have spent over $4.9m on ads and generated tens of millions for our clients…

Have been awarded tons of reviews, referrals, and partnership opportunities…

Been featured on Thrive Global, MarketWatch, and Disrupt…

And are currently experiencing a rush of more business than we can possibly handle.

We’re looking for a world-class Client Success Manager to join our team of 25 and help us pursue our mission of solving the number one problem that most businesses face… Getting more customers!

Our core values are the backbone of our business and guide our hiring process: We are inspirational, disciplined, data-driven, focused on details, transparent, aligned, operationally excellent, and results-oriented.

You’ll be directly responsible for:

Onboarding new clients by helping them structure their offer appropriately, setting their expectations, and clarifying their brand, patient avatar, & story
Onboarding clients into our dedicated CRM platform and ensuring that they’re updating it regularly by reviewing their stats and system
Training new client’s on effective best practices for lead management & in-office procedures by utilizing the resources available in our training platform
Ensuring that our team has everything they need to launch our client’s campaign and holding them accountable to get it done on time
Conducting weekly check-in calls or video updates with clients to review their campaign and financial performance, any challenges they’re facing, and new campaign updates
Identifying any opportunities to improve our clients’ results and then resolving or relaying them to our team or clients for assistance
Building relationships with our clients that turn them into raving fans resulting in referrals and positive reviews (we want our clients talking about us over drinks on the weekend with people that don’t even understand their business)
And attending weekly team huddles with our herd of marketing bulls to talk marketing science & strategies to improve our client’s results

This is a fast-paced environment and best for someone who:
Is data-driven and relies on numbers and statistics to make better decisions
Is a leader and coaches and guides people to make the decisions that are in their best interest when necessary
Is passionate about marketing results and business
Is social and has a love for helping people achieve their goals
Is an A-Player that follows through with what they say they’re going to do
Won’t settle for anything, but being the best at what they do
Is coachable & hungry to continue to grow and learn
Is attentive to details
Is proficient with CRMs, Google Drive, and spreadsheets
Is proficient with Facebook Ads & Google Ads
Is proficient with funnels

Our dream candidate:
Has 2+ years of experience in online advertising with Facebook and/or Google Ads
Has 2+ years of experience in Client Success or Account Management responsible for maintaining client relationships
Has an affinity for medical, holistic, alternative medicine approaches (that’s our clients)
Has a stable & reliable internet connection (it’s 100% remote)
Can work flexible, but rather normal business hours (9-5 eastern, M-F)
Can get started quickly

This role is completely remote however you will need to be comfortable sitting at a desk and working behind your computer for prolonged periods of time.

When we hire you, you’ll receive:
Paid training
Bi-weekly payments (with no Paypal or transaction fees)
Access to over $30,000 USD in training materials
Work directly with our CEO, operations manager, and entire team
Paid holidays
Paid time off

We’re a fun bunch (at least we like to think so), so don’t apply if you’re boring.

However, if you like to have fun, money, remote work freedom, and…

Are ready to grow, learn, and love to see your clients win, click the button below and shoot through your application.

We like to provide the absolute best experience for our clients so we can help them win and reward our team as a family for helping us to do so.

This is a vital role to our client’s success to onboard them properly so their campaigns run effectively and to monitor how they’re doing with their sales after the marketing so they get a significant return on their investment from working with us.

We’re an equal opportunity employer that operates as an idea-meritocracy. If you haven’t observed already from this job post, we’re anything but corporate.

Onward and upward,
Zack Siegel — CEO / Founder, Think Bullish