Client Success Manager

We have an exciting opportunity for Client Success Manager working from home.

When you join 2xYou, you’ll enjoy the following benefits:
– Laid-back, relaxed and fun environment
– HMO after 3 months
– Quarterly salary reviews and increases
– Team building and company outings
– Fun projects that provide learning
– Access to books and courses to help you learn anything you want
– Generous leave policy

About the job:
Work with the most supportive team, and get coached and fully trained so you can be the best at who you need to be!
If you’re not familiar with any of these tasks yet, don’t worry! We’ll train you in what you need to know – just as long as you’re a good fit.

The primary tasks for this job position will be:

Sales Tasks:

– Have the 2xYou Assessment Call with potential clients
– Create the Role & Responsibility spreadsheet from the client
– Create the 2xYou report for the client
– Update LAPS report
– Facilitate the Deep Dive Call with the client
– Process new leads from Scorecard or Calendly booking
– Create the new Client profile

Recruitment Tasks:
– Submit Role & Responsibility list to Head of Recruitment
– Work with Recruitment Head on weekly updates on the hiring of Client’s REA
– Updating Recruitment Head on the status of the applicant
– Reviewing skills tests from the applicants
– Run Culture Interview with applicant
– Run Final Interview with client & get feedback
– Updating Recruitment Head & HR Head on new hires
– Facilitating final interview with applicant and client
– Onboarding The Assistant
– Onboarding the REA with the Client (Kick Off Call)

Management Tasks:
– Work with Pod Manager on strategizing REA’s training and coaching
– Work with the Pod Manager on the REA’s task list, systems, and 2nd brain access
– Running 90-Day Program
– Assess the REA’s performance throughout the 90 day program
– Facilitate the weekly call with REA and client with the 90 day program
– Monthly retrospective and consulting meetings with Client with PM & OSM
– Regular check-ins with Pod Manager on how the REA & client are doing
– Prepare the sales call recording

Are you eager to keep learning new skills?
Do you value self-growth and development?
Do you enjoy a flexible work schedule and a fun culture?
Are you self-responsible and someone who honors your commitments?
If the answer is YES, then we need someone like you!

We are looking for a Client Success Manager
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Basic Requirements:
– You live in Cebu
– You love working with clients and learning about different businesses
– You love learning and you are always working hard on making yourself better
– You like helping others
– You work hard to do great work, but you are also willing to make mistakes
– You’re brave and willing to take action where action is needed
– You’re a problem solver

Technical Requirements:
1. You’ve worked with foreign clients for at least 1 year.
2. You’ve worked with sales for at least 6 months.
3. You’ve managed a team for at least 1 year.

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Salary Range is: Php 40,000-45,000 per month (depending on experience)

We are excited learn more about your qualifications! Please take a moment to fill out this form: Click to view/20102Click to view. Your timely response will give us a valuable head-start in evaluating your candidacy.

Company Overview:
2xYou Executive Assistant Services is not like your usual “assistant” company. We make sure that both the client and assistant are constantly growing in both the business and in skills.
We give full support to the assistant to empower the business owner, and make sure that the relationship is growing as well.

Why join us:
If you want to continue to make progress in life by learning, getting new experiences and being around highly knowledgeable, helpful people, this is the place for you.

We are a human-centric tribe of people highly committed to solving problems for other humans through business and innovation. However, it is our tribe that we focus on first and foremost as we can solve many more problems in amazing ways with happy, healthy people who are always learning and growing.

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