Client Success Manager (Account Manager)

Client Success Managers are responsible for overseeing the team’s overall performance – from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every aspect of it.
Scope of Responsibilities:
• Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
• Regularly updates clients on account status and other immediate concerns that arise during the campaign.
• Minimizes client attrition by renewing service contracts.
• Identifies potential client concerns and proactively resolves them.
• Upsell clients on other products and services offered by the company
• Makes sure that the client’s quota and needs are met within the specified time frame agreed upon in the contract
• Responsible for keeping the production leader updated with any changes or feedback coming from the client.
• Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
• Other tasks that are assigned by the supervisor or CEO
Qualifications:
• Experience of at least one (1) years as a Supervisor or Manager for BPO a company or in a related field.
• Proven work experience in customer-facing role, preferably in a client success or account management capacity (external)
• Exceptional ability to communicate and foster positive business relationships
• High computer literacy and ability to learn new software
• Self-driven and proactive nature.
• Possesses a Bachelor’s degree preferably in Communications, Business, Marketing or IT
• Amenable to work in an office-based setup.
• B2B Sales experience is required!
Why Callbox?
• Fixed Schedule and Weekend Off
• Lucrative Weekly and Monthly Cash Incentives.
• Advancement Opportunities
• Outstanding Health and Medical Benefits
• Free Meals every day!
• Office-based
• Monthly Big Corporate events and parties
• Benefits – Medical, Dental Healthcare, Miscellaneous allowance, Loans, and More!