Client Success Manager for Lead Generation Agency

Hiring only Female candidates for this position

You will be responsible for project management, client-facing meetings, meeting customer expectations and delighting the client with proactive communication, meeting delivery deadlines, overseeing projects, and communicating with the clients.

We’re a B2B lead gen agency and help our clients generate more sales and revenue by booking them highly qualified booked appointments in their calendar on a 100? done for you basis, using cold outbound channels. We’ve worked with 37+ established marketing agencies in different verticals with a 100% success rate.

We are growing and if you join us now, you’ve got the opportunity to be on the ground floor of a hyper-growth company with a proven, incredible service and with people who are known for the great care we take with clients and employees alike. We believe in creating a better world by lifting others.

REQUIREMENTS:

– 3+ Years Experience in a Client Success Manager Role
-Minimum of 3 years experience in Client Account and Service Delivery
-Minimum of 3 years experience in managing a team, preferably in a remote setup
– Excellent Written English
– Fluent Spoken English, should sound as good as a native English speaker
-Excellent communication and presentation skills and is confident to speak with clients both over the phone and in virtual meetings
-Can demonstrate strong leadership skills
-Has good time management and multi-tasking skills
-Attention to detail along with experience in doing quality reviews
-Has initiative and can plan for the benefit of the team members
-Can work with limited to no supervision, is capable in decision making, and can effectively perform under pressure

Key Responsibilities:

– Responsible for taking 90-120 minute onboarding clients for the clients that are closed.
– Responsible for maintaining strong and positive client relationships through telephone, email, and video meetings.
– You must be a people person. This role is about building relationships and assisting the client to grow their business.
-Maintain written procedures, client reports, and internal guides ensuring that all processes are well documented and communicated to the client
-Run cross-functional daily meetings and drive teamwork among staff members
-Lead project teams, mitigate any potential conflicts, ensuring the team’s processes are carried out efficiently
-Can communicate with transparency and coach team members as needed
-Can utilize resource planning and management skills. Ensure staff members have enough tasks on a daily/weekly basis
-Can work with the Accounts Team regarding specific customer processes, as well as managing project estimates and budgets

ATTRIBUTES WE’RE LOOKING FOR:

– Excellent Written English, which should be extremely professional and formal
– Fluent in Spoken English, should sound as good as a native English speaker (there is no cold calling involved here, calling is required only on follow-ups, callbacks, and inbound calls)
– Proven track record of consistency & discipline
– Charisma, extraversion & enthusiasm
– Open to training and coaching to excel in the position

TECHNICAL REQUIREMENTS:

– Fast Laptop/Computer with a 64-bit processor (Windows or Mac) (include a screenshot)
– Fast and reliable internet connection (include a screenshot)
– Quality Webcam (for team meetings)
– Good quality headset with microphone for crisp and clear communication with prospects.
– Must know how to use team communication tools like Asana, Slack, Trello, etc..

Timing: 8 am PST – 5 pm PST (US TIME ZONE)
Expect a long-term role with plenty of room for growth. Approx 8 hours per day, 5 days per week.

IMPORTANT NOTE:
*To apply for this position Record a short LOOM VIDEO and share why you’re the right fit for the job, include your past experience, your expertise, show your past clients with references etc…
Make sure the video is less than 3 minutes max. It’s a must-have to be considered, so don’t forget to include it. If your message doesn’t include a loom video, we’d assume it’s spam.

Here’s how to record: Click to view/screen-recorder