We’re hiring a Provider Success Manager virtual assistant to help the team work on administrative tasks and onboarding physicians. The Provider Success Manager role is focused primarily on onboarding physicians, retaining them, and providing them with an exceptional experience using our system. Provider Success Managers are responsible for ensuring our physicians are properly trained and educated on our platform, feel supported in their virtual practice needs, and have a team member to go to for escalated issues and requests.
Candidates well-suited to this role will have a track record of being client-focused and proactive, providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or telehealth companies, but should be relatively tech savvy, have a healthy interest in new technologies, and should feel comfortable learning new software and learning to troubleshoot issues with physicians. Most importantly we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
PLEASE NOTE: We are NOT looking to be a client for a freelancer. We are looking for someone to serve as a thought partner and share in the success, both growth and revenue, of the company.
If that is you, please apply. If it is not, good luck in your search!
REQUIREMENTS:
Strong English written and verbal communication skills – clients are all English speaking /Based in the US and Canada
Previous experience in a customer service, coaching, training, client success or account management role
Track record of developing meaningful relationships with customers
Ability to facilitate the solution to complex issues and requests
Proactive, goal oriented mindset
Professional manner
Consistent work habits and strong work ethic
Strong technical and organizational skills
Ability to multitask, and work independently toward deadlines
Strong attention to detail
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about our services and systems
Understanding of US Healthcare a plus, but not necessary
Familiarity with project management tools like Asana
Experience with word-processing software and spreadsheets (e.g. MS Office, Google Suite)
Knowledge of online calendars and scheduling (e.g. Google Calendar)
Knowledge of CRM platforms (e.g. Asana)
ABOUT THE POSITION:
The primary responsibility of this role is to manage the client relationships within the Provider Success Manager’s process flow.
Onboard physicians on the use of the platform to start their virtual care practice
All clients are English Speaking and based in the US, some in Canada.
Call and email all physicians in a timely manner to provide a high level of customer support
Develop great client relationships that aid in physician retention
Speak confidently and professionally while working through escalated issues or troubleshooting problems
Follow up consistently with all physicians as needed
Work closely with our product support team to investigate issues and software bugs and solve or escalate problems appropriately
Evaluate our physicians’ “client health” and proactively schedule and conduct check in calls with them
Complete special projects or become the subject matter expert for new parts of our product
Learn the ins and outs of our product and the healthcare space, and be able to speak confidently to those subjects
Collaborate with sales, billing, marketing, international, and technical teams on special projects
ABOUT COMPENSATION:
Pay bi-weekly
HOW TO APPLY:
If you are interested in this position and believe you have the qualities listed above to be successful, you may email and in the subject line, type: “Provider Success Manager”. In the first paragraph, tell me the job you are applying for and why you want this job. Please attach your resume to the email as well.
APPLY FOR THIS JOB:
Company: All I.T.
Name: Gene Sese
Email: