Work Remotely: Yes
Job Role: Client Success Specialist
Company: Baton ()
Work hours: Full-time during Mountain Standard Time
Rate/salary: $6 per hour
Benefits: 13th month pay, 1 PTO earned per month, 3 paid sick leaves, PTO on American holidays, periodic incentives, and extra bonuses as well.
Commission: No
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Description/Information:
We are seeking a Client Success Specialist who excels in client-facing interactions and can effectively collaborate with various departments to deliver seamless support. This role requires strong problem-solving abilities, excellent attention to detail, the ability to prioritize tasks, and excellent English communication skills, both written and verbal.
Responsibilities:
– Assisting with client-facing interaction via phone call, email, and chat.
– Monitor referral incentive program for proper tracking and timely rewards.
– Collaborate with departments for existing client needs, offering seamless support.
– Update partner profiles to maintain accurate and up-to-date information.
– Assist in Quality Assurance Tasks (reviewing client requests, etc.)
– Maintain accurate records and perform data entry tasks as needed.
– Perform other client success-related tasks as assigned.
Qualifications:
– Proven experience in a client-facing role with excellent communication skills.
– Strong problem-solving abilities and attention to detail.
– Ability to multitask and prioritize effectively in a fast-paced environment.
– Positive, collaborative spirit as this is a team oriented role
– Familiarity with CRM software or client management systems is beneficial.
– Knowledge of the industry or market in which our clients operate is a plus.
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Where/how to send the application:
To apply, please do the following THREE THINGS and send everything via email ().
1. The subject must EXACTLY be “Baton Client Success Specialist Application – YOUR NAME”
2. Attach a resume.
3. Include a link to a LOOM recording of yourself (no longer than 90 seconds) briefly discussing your experience for half the time, and then talk about yourself and your interests for the other half. Please use LOOM and do not send a video as an attachment.
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We work with several Filipino VAs already and we love them all! Please do not send a private message. Only shortlisted candidates will be contacted. Good luck!
APPLY FOR THIS JOB:
Company: Baton Leads, Inc
Name: Phil Kirkeiner
Email: