Client Success Specialist – SMS/MMS experience

**To apply, kindly submit your resume in English. Please note that any other format will not be considered.**

Who we are:

Kajae is a premium staff augmentation company, connecting top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 15 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.

What we offer:

Competitive salary. We pay an average compensation that is 40% higher than how much professionals normally earn in the Philippines. Receive your pay in USD!
100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life’s biggest moments.
Healthy work-life balance. There’s nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and a healthy work environment.
Health Insurance. Covered after the third month of contract.
Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.
Referral Bonuses. Earn up to $100 USD for every successful candidate you refer (because you’ll want to tell your friends!)
Fun virtual events. We have monthly virtual events where everyone gets together, play fun games, celebrate special holidays, with many opportunities to win cash and exciting prizes.
Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!
We have a tribe! Get the chance to engage with the whole team on our team’s social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like Airpods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!
Continuing Education. 100% free courses offered through our university partners in the US in order to earn academic credits for Master’s or Graduate Degree programs.
All-Expense Paid Summits. Earn your way to our annual Kajae Summit as a reward for your outstanding performance and tenure. The last two summits were held at Palawan, Philippines and Cusco, Peru (we saw Machu Picchu together!).

Who we are looking for:

We seek a Client Success Specialist to collaborate cross-functionally to help scale the business, build customer loyalty, and foster long-term customer relationships! A passion for technology, marketing, sales, and collaborating with a fun team in a start-up environment is a must. We want a groundbreaker, trailblazer, and frontrunner to help us push the envelope of our technology and capabilities, so a great candidate will be a driven, hard-working, and adaptable team player with an entrepreneurial spirit. If you love tech, live and breathe taking an idea from conception through release, and think you have what it takes to scale an early-stage company, we encourage you to apply.

Main responsibilities:

* Assist in the creation, upload, and maintenance of Help Center articles
* Document and refine internal processes and procedures, as well as text marketing best practices
* Develop creative and marketing collateral for internal and client text campaigns, sometimes with short deadlines
* Further client relationships, ranging from training, developing text campaigns, retention, upselling/cross-selling, and high satisfaction to ensure smooth adoption
* Collaborate with Development and Marketing teams on special and routine projects
* Analyze data for database growth and content engagement to increase client satisfaction and reduce churn
* Adhere to monthly goals and KPIs, including increasing MoM messaging revenue from clients
* Stay updated on industry trends, tech, and the competitive landscape to provide insights to clients and make meaningful internal contributions to Product staff
* Other responsibilities as requested by management and team members

What you need:

* Two years of prior experience working with clients
* Strong communication skills, both verbal and written, including creative and technical copywriting
* Creative, resourceful, detail-oriented, and highly organized
* Ability to work independently and follow through on projects with minimal instruction
* Self-starter, highly motivated, and ready to take initiative
* Passion for driving business value to customers through software development, automation, and new technology
* Thrive in a fast-paced and rapidly growing start-up while managing multiple priorities in a deadline-oriented environment
* Working knowledge of or high interest in the SMS/MMS messaging industry
* Proficient in Microsoft Suite, G-Suite, etc.
* Previous SaaS experience
* Basic graphic design experience, degree, or professional training, ideally with Adobe Photoshop, Illustrator, or Canva
* Experience in advertising and marketing-related fields
* Familiarity with Monday, Slack, HubSpot, Jira, and Zoom