Client Support and Administrative Assistant in Hong Kong

We are a Consulting Company based in Hong Kong, currently recruiting a Virtual Assistant specialising in Client Communication and Administrative Assistance on behalf of our client.

Our client is the founder of Hong Kong Drum Academy, a drum school in Hong Kong that offers private and group drumming lessons in 3 different locations. For both children and adults.

It is expected that you’ll display a high level of proactiveness toward responding to new messages from new enquiries and existing students in a timely manner. With a high attention to detail. To foster a great brand reputation and client experience.

Key responsibilities of this role involves:

– Answer student inquiries via WhatsApp, E-mail, or Social Media platforms

– Day to day communication with founder and teachers to ensure things are clear

– Maintain accurate and up-to-date records and files

– Schedule and coordinate appointments and events

– Assist with billing and invoicing

– Provide administrative support to other staff members as needed

– Assist with the daily operation of our center

– Perform other administrative duties

– Manage social media posts. Scheduling, creating and posting across multiple platforms, keeping a strict schedule, and replying to comments. 

– Basic Video editing and organizing footages and data

Skills and experience required:

– Amazing english writing skills

– Excellent communication skills with clients and prospects

– Experience in email and whatsapp inbox management

– Experience in calendar and booking management systems

– Experience in Google Drive, Docs, Sheets

NOT REQUIRED BUT HIGHLY PREFERRED: Knowledge and experience working with companies and schools in the music industry.

By accepting this role, you will undergo training provided by us, then be onboarded to our client’s team. Having the skills & experiences above is crucial for you to successfully complete the training.

Shift times:
11am – 7pm Hong Kong Time, Monday to Friday

Rate:
$4 USD per hourPay rise potential according to experience and performancePotential opportunity to transition from part-time to full-time hours

Travel: Not required