Client Support Manager – Philippines – Contractor

This role will pay PHP 600,000 per year & require this person to reside in the Philippines.
**Salary is negotiable based on experience**
Our Story:
RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021.
We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company. We are a team on a mission to help our clients in the medical aesthetics industry transform their patients’ lives. We know providers (including med spas, plastic surgeons, dermatologists, etc.) didn’t go into business to focus on sales, so we make software that helps them grow their practices so they can focus on what matters most: their patients. Our quickly-growing team is headquartered in Houston and New York City, with team members distributed across the US and internationally.
Our Culture:
We believe that everyone has the right to grow and we look for people who exceed expectations. Our commitment to this ideal enables us to seek out the best outcomes for our clients and people, who we encourage to pursue constant, never-ending improvement. For us, achieving growth is rooted in the notion that our success is your success, a belief embedded in our culture that empowers us to push our industry forward and achieve purposeful innovation.
In today’s digital world, we communicate our brand identity to prospective employees with the belief that an online presence is just as vital as the organization’s physical presence. Ultimately, we strive to give remote candidates the same positive experiences that they would receive face-to-face.
Overview:
To support our growth, we are seeking a Client Support Team Manager in the Philippines, tasked with the critical role of building and leading our client support operations in the region. This position offers the unique opportunity to make a substantial impact by ensuring exceptional client support in collaboration with US leadership. This role is ideal for a seasoned leader who excels in people management, talent development, and operational excellence.
Responsibilities:
-Direct and oversee a team of client support representatives, fostering a culture of high performance, teamwork, and continuous improvement.
-Develop and refine operational processes to enhance team efficiency and effectiveness, ensuring alignment with global client support strategies.
-Manage and hold team members accountable to KPIs, conducting performance evaluations and implementing development plans.
-Coordinate scheduling, manage time off requests, and address people operations-related concerns to maintain high team morale and availability.
-Collaborate with the US leadership to train the team on the product, ensuring comprehensive knowledge and expertise.
-Drive the recruitment strategy to build a high-quality talent pool for the team, overseeing a smooth transition for new hires into the organization.
Requirements
-Bachelor’s degree in Business Administration, Human Resources, or a related field.
-At least 5-7 years of experience in client support or customer service, including a minimum of 3 years in a management role within a large US or international corporation.
-Demonstrated ability to build, lead, and manage a large team (20+ members) in a dynamic environment.
-Strong leadership, communication, and interpersonal skills, with a proven track record of developing high-performing teams.
-Experience in process improvement, with a keen eye for operational efficiency and excellence.
-Excellent problem-solving skills and the ability to work collaboratively with international teams across different time zones.
-Fluent in English
Ability to work a 9 hour shift within US EST time 8:00am to 8:00pm