Client Support Representative

To Apply Please Complete Application Here : Click to view/o/client-success-manager-2

Yellowstone Local is a veteran owned recruitment, marketing, and tech agency focused on serving residential services and construction sectors. In our niche we hire all types of skilled trades including Plumbers, HVAC techs, Electricians, as well as office personnel and management.

Our Values

Keep it Simple
Care more than the next person
Act with integrity
Think on 1st principles
Respond with urgency
Reward performance

We’re on the Hunt for a Client Support Representative

We are seeking a skilled communicator well-versed in technology and with background knowledge in marketing, recruiting, and SAAS platforms to be an integral part of our client support team.

Your Role and Responsibilities:

Employ your expertise in time management to efficiently prioritize client issues, inquiries, and other support activities, ensuring that each client receives timely and attentive service while meeting all internal deadlines and operational requirements.

Serve as the primary point of contact for client communications, adeptly handling inquiries, feedback, and concerns via email and live chat support, ensuring prompt, clear, and compassionate customer service.

Utilize HubSpot CRM to its fullest potential, managing client information, interactions, and service history, ensuring that all client data is accurately captured and updated in real-time, and leveraging this data to enhance client relationships.

Execute established processes with precision, contributing to the continuous improvement of our client support operations by identifying, recommending, and implementing process enhancements to boost efficiency, client satisfaction, and overall service quality.

Balance a consultative approach with proactive problem-solving to assist clients in understanding and leveraging Yellowstone

Local’s technological solutions within the industries we serve, enhancing their overall experience and satisfaction.

Develop and maintain deep relationships with clients, establishing trust and credibility with key stakeholders and executives within each account through consistent, high-quality interactions and support.

Conduct comprehensive virtual or in-person business reviews that reflect client business goals and objectives, ensuring they fully grasp the value Yellowstone Local brings to their business.

Maintain a proactive stance in identifying and forecasting both risks and growth opportunities within your portfolio, taking appropriate action to mitigate issues and capitalize on opportunities.

Keep a finger on the pulse of customer needs, industry trends, market activities, and competitors, using these insights to drive continuous improvement in our service offerings, client communication, and support processes.
What We Offer:

A stable yet challenging career path.
Competitive salary package
Remote work.
Financial stability under proven leadership.
A supportive, passionate team environment.
Opportunities for career advancement in line with company growth.
Unlimited PTO Policy

Yellowstone Local is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without discrimination based on race, gender, veteran status, disability, or any other protected category. A pre-employment background check is a prerequisite for consideration for this position

To Apply Please Complete Application Here : Click to view/o/client-success-manager-2