Client Support Specialist – GoHighLevel

**All applicants must submit resume AND voice recording**

High I.Q. is a tech company operating in the real estate industry. We specialize in selling cutting-edge software and marketing services to individual real estate agents and teams. We are seeking a highly motivated Client Care Specialist to join our team. This position offers a full-time role with significant growth potential and regular pay raises for the right candidate.

Qualifications:
– Reliability: The candidate should be highly dependable to ensure consistent client care and support.
– Strong English Proficiency: Excellent English communication skills are essential for effective client interactions.
– Experience with Zapier
– Experience with Go High Level Automations (or comparable CRM products)
– Experience with Clickup (or other task management systems
– Proficiency with Google Calendar and Zoom
– Experience with Freshdesk, Zendesk, or comparable programs
– Willingness to Learn in a Fast-Paced Environment: Adaptability and a willingness to learn are crucial in a tech company, as the industry is constantly evolving.

Responsibilities:
– Client Support: Provide exceptional client support through various communication channels, including email, chat, and Zoom (if needed), to address inquiries, troubleshoot issues, and ensure client satisfaction.

– Technical Assistance: Assist clients in setting up and using the company’s software and marketing services, offering guidance and troubleshooting assistance as needed.

– Automation and CRM Management: Utilize Zapier and other tools to automate processes and manage client data efficiently within Go High Level and their existing CRM.

– Task Management: Maintain organized task lists using Clickup ensuring that client requests and internal tasks are prioritized and completed in a timely manner.

– Ticketing System Management: Handle client inquiries and support tickets Freshdesk. Ensure tickets are resolved promptly and professionally.

– Client Engagement: Proactively engage with clients to gather feedback, understand their needs, and identify opportunities for upselling additional services or software features.

– Documentation: Maintain detailed records of client interactions, issues, and resolutions.

– Continuous Learning: Stay up-to-date with the company’s software and services, as well as industry trends, to provide informed and up-to-date assistance to clients.

– Collaboration: Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless client experience and resolve complex issues.

– Reporting: Generate regular reports on client inquiries, support ticket trends, and client feedback for management review.

– Adaptability: Quickly adapt to changes in technology, software updates, and company processes, maintaining a high level of proficiency in relevant tools and systems.