CLIENT TEAM COORDINATOR

CLIENT TEAM COORDINATOR

Romano Law PLLC is a dynamic law firm headquartered in the heart of New York City. We provide comprehensive legal services to entrepreneurs, startups, and creative professionals across various industries. Our team is dedicated to delivering exceptional legal solutions tailored to our clients’ unique needs, while fostering a collaborative and inclusive work environment.

JOB DESCRIPTION:

As a Client Team Coordinator at Romano Law PLLC, you will play a pivotal role in managing client interactions and ensuring seamless communication between our legal team and prospective clients. We are seeking a proactive and detail-oriented individual with excellent communication skills and a passion for client service.

YOU ARE:
• Motivated and eager to learn, with an insatiable thirst for knowledge and growth.
• Results driven and able to achieve goals consistently and efficiently.
• A master of organization and resourcefulness, navigating between big-picture thinking and attention to detail.
• Professionally polished and poised, with a service-oriented mindset and a desire to get things done.
• Proactive, with an eye for identifying challenges and implementing effective solutions to ensure seamless client experiences and operational efficiency.

YOU HAVE:
• A commitment to honing your business development acumen, driven by a genuine passion for continuous learning and growth.
• At least one year of demonstrated sales or customer service experience.
• A great sense of humor that drives resilience and confidence, enabling you to navigate challenges with grace and positivity.
• Excellent communication and customer service skills. You’re always responsive and proactive to internal and external client needs.

IN THIS ROLE, YOU WOULD:
• Serve as the frontline liaison, speaking with inbound leads, taking detailed notes and ensuring they are paired with the appropriate attorney.
• Manage, maintain and track prospective inbound leads and ensuring a seamless journey through the pipeline.
• Meaningfully engage with clients, lawyers and prospects.
• Use a date-driven approach to track and analyze key metrics to gauge the success of the department.
• Proactively follow up with prospective clients and assist in guiding them through the onboarding process.
• Leverage creative problem-solving to think outside the box to ensure client satisfaction.
• Report to the Client Team Director, providing regular updates and insights.

WHY US:
• As we continue to grow, professional development is important to us – we provide a space that supports this.
• Diversity is valued and welcomed at Romano Law. We appreciate differing backgrounds, experiences, and thoughts.
• We promote team engagement in our collaborative, communicative, and approachable workplace.
• Salary – $8-10 USD per hour (Based on experience).

TO BE CONSIDERED:

At Romano Law, we believe everyone has the right to be happy and successful in their role and we go to great lengths to make this happen. Please tell us a little about yourself by:
• Please email your resume and cover letter to Click to view (careers at romanolaw dot com)
• In your email, please use the subject line “Client Team Coordinator.” Include your answer to the question “What was the title of the 2012 Oscar Award winner for Best Original Score?”

Your application will be considered ONLY if you have followed ALL the instructions above.