Clinic Coordinator

**About Us:**
At NonOrdinary Therapy Co, we are committed to transforming lives through innovative psychotherapy and personalized mental health care. We strive to provide exceptional support to our clients, ensuring they receive the best care possible. Our mission is to help individuals achieve their full potential through consistent and effective therapy sessions.

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**Position Overview:**
We are seeking a dedicated and proactive Clinic Coordinator to join our team. This fully remote position is pivotal in ensuring our clients attend their weekly psychotherapy sessions. The ideal candidate will have a passion for mental health care, exceptional organizational skills, and a client-centric approach to service.

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**Key Responsibilities:**

– **Client Engagement and Retention:**
– Proactively manage client schedules to ensure consistent weekly attendance.
– Minimize cancellations and reschedulings by implementing reminder systems and follow-up protocols.
– Communicate effectively with clients to address any barriers to attendance and provide solutions.

– **Administrative Coordination:**
– Maintain accurate and up-to-date client records, including appointment scheduling and therapy progress.
– Coordinate with therapists to ensure smooth scheduling and rescheduling processes.
– Utilize clinic management software to track client attendance and engagement metrics.

– **Customer Service:**
– Serve as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
– Foster a supportive and welcoming environment for clients through empathetic communication and personalized service.
– Assist clients in navigating the onboarding process and understanding their treatment plans.

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**Qualifications:**

– REQUIRED – Proven experience working in a similar role in a psychotherapy clinic.
– Strong organizational and multitasking skills, with the ability to manage multiple client schedules effectively.
– Excellent communication skills, both written and verbal.
– Proficiency in using clinic management software and other relevant tools.
– Ability to work independently and as part of a remote team.
– A compassionate and client-focused mindset, with a commitment to providing exceptional care.
– Must be able to work 10 AM to 6 PM Eastern Time.

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**Benefits:**

– Competitive salary and performance-based incentives.
– Flexible remote work environment.
– Opportunities for professional development and growth within the company.
– A supportive and collaborative team culture.
– Access to mental health resources and wellness programs.

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**How to Apply:**
If you are passionate about mental health care and believe you have the skills and dedication to excel in this role, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Clinic Coordinator position at NonOrdinary.

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NonOrdinary is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.