About Us
Evolve Psychiatry () is a prestigious private psychiatric practice that is currently expanding our administrative team to support a rapidly growing patient base in multiple states. We are seeking a dedicated remote Patient Care Ambassador to manage patient scheduling of our patients’ care. The ideal candidate is someone who desires to make a long-term commitment to serve as part of a motivated and hard-working group that aims to improve access to mental health care.
Responsibilities:
-Assess for patient acceptability within scope of services based on decision criteria such as reasons for inquiry, previous history, medical complexity, and goals for care
-Match patients to providers based on complexity and availability
-Scheduling initial psychiatric visits for medical and counseling providers that are both in-person and virtual
-Instruct patients on onboarding process consisting of completing any records/forms needed
-Maintain providers’ schedules to capacity
-Reschedule appointments based on urgency and provider availability
-Provide exceptional customer service when communicating over phone/emails/texts
-Accurately maintain patient communication logs
-Escalate emergencies with providers and/or management in a timely manner
-Ensure health and safety compliance
Hard Skills
-Experience using an electronic medical records system
-Competency in email, calendar management, virtual meetings, virtual phone system (Google Workspace with potential migration to Microsoft 365)
-Proficiency in Excel (editing, formatting, filtering) a major plus
-Familiarity with any project and customer management systems (i.e. Clickup, Salesforce, Zendesk, or Zoho) a major plus
Soft Skills
-Bright personality focused on customer service to manage patient expectations
-Excellent communication in both spoken and written correspondence (pronunciation, spelling, grammar, formatting)
-Reliable organizational abilities to manage your time and tasks without needing micromanagement
-Desire to work independently but collaborate with a light-hearted but hard-working and dedicated virtual team
-Resourcefulness in problem-solving both on your own and as part of a larger team
-Ability to make critical decisions on your own in a dynamic and fast-paced environment
-Maturity to accept responsibility for deficiencies and errors
-Eagerness to learn about healthcare, mental health, and technology and ask for help and further guidance
-Interest in embracing technology via new software integrations and process automation
-Comfort with discretion regarding highly sensitive information, ensuring HIPAA compliance
Qualifications
-College diploma or equivalent, with a strong preference for relevant college coursework
-2+ years experience in a medical office setting, telehealth, or virtual administration
-Previous experience in scheduling patients for a clinic
-Understanding of psychiatric diagnoses, medications, levels of care
-Reliable internet connection, desktop workstation, and mobile service is a must
Schedule
-Office administrative hours are Monday through Friday 9P-6P (CST)
Benefits
-Competitive compensation – starting pay is $5 USD per hour
-Generous paid time off – 15 days in year 1; 20 days in year 2
-Performance recognition – opportunities for quarterly performance bonuses + 13th month bonus if hired prior to May 2024
-Professional development opportunities – paid training and certifications, regular performance reviews
-Eligibility for promotion after 1 year of service
-Expense reimbursement (for any business purchases / travel)
-Hardware allowance for computer, monitor, peripherals, phone
-Remote work in a psychologically safe atmosphere
-Referral bonuses
Next Steps
To apply, please complete our Preliminary Interview Questionnaire at /24173
Our initial conversation will be a chance for you to ask questions about the company, the roles and responsibilities and also for us to discuss your experience, work preferences, and goals. Once you move on to the second round of interviews with our supervisors they will be able to elaborate further on questions about schedule, compensation, and benefits.
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