Clinical Virtual Assistant

We’re looking for a clinical virtual assistant who can work closely with our Speech-Language, Occupational, & Physical Therapists to ensure that the best interests of our clinicians, clients, and private practice are met. The clinical virtual assistant will be responsible for administrative support to the TeleVine Therapy team of clinicians, and other company personnel while working remotely. The clinical virtual assistant will also perform various administrative tasks, including but not limited to answering phones and emails, scheduling appointments or meetings, insurance management, and making events or travel arrangements.

Responsibilities:
* Providing administrative support which includes (data entry, appointment scheduling, email management, record management, and timekeeping)
* Establishing a professional relationship with our clients (Outpatient & schools); Acts as a primary liaison between clients and our clinicians
* Organize, facilitate, and submit clinicians’ requirements for credentialing (Outpatient & School)
* Managing inbound and outbound calls to and from clients, providers, contracted billing company, and US healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
* Obtaining medical history; Navigating through our EMR (Electronic Medical Records) system, Simple Practice
* Verifying the healthcare insurance coverage and eligibility
* Strict adherence and compliance with the HIPAA policy
* Help manage social media accounts

Qualifications:
* Excellent communication skills (both oral and written proficiency)
* Excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
* 2+ years’ experience working on a General VA or relevant position with US Healthcare and Insurance Background
* Significant experience with current technologies like Desktop Sharing Cloud Services and VoIP (Google Voice)
* Good practical experience with Google Suite, Microsoft Office, Clockify, and other Software
* Good practical experience with online calendars and scheduling? particularly Google Calendar
* Familiar with Medical Terminologies
* A healthcare-related degree is highly preferred
* HIPAA Certification is a plus

SYSTEM REQUIREMENTS:
* Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
* Computer Memory/RAM: at least 8.00 GB
* Computer Operating System: Windows 10 / MAC OS Catalina or higher
* Headset: Any USB-type headset with a noise-canceling feature
* Webcam (at least 720P)
* Primary Connection: A stable primary Internet subscription with a minimum download/upload speed of at least 25mbps
* Back-up Connection: A stable secondary connection with a minimum speed of 20mbps