Coffee Ecom Store Assistant (Customer Service focused)

We are a growing E-commerce company seeking a proficient Virtual Assistant with a deep commitment to delivering outstanding customer service to join our team.

The right candidate must possess excellent English speaking skills, be a fast learner, have high attention to detail, and should have a lot of patience, as our company receives a variety of questions and inquiries.

Main duties include:
• Communicating with current and prospective customers through EMAIL, CHAT and PHONE channels
• Effectively resolving customer issues related to orders and other concerns
• Managing orders processing and fulfillment
• Accurately recording orders and tracking relevant information
• Collect positive reviews from customers
• Handling other ad hoc tasks

I just want to make sure you are good with the following:
1. Payments will be made weekly through Remitly for the first month
2. There will be an initial 3-month probation period
3. 40-hour workweek (5 days/week, 8 hours/day)
4. Adaptability to work on a graveyard shift schedule
5 Excellent English-speaking skills and proficient in phone communication with customers
6. You will submit a report every day at the end of your shift (this is a must) with the following questions answered:
a) What did you do today? (detailed description)
b) What issues did you run into?
c) Is there anything I can help you with?

If you are okay with the conditions above, then write “I AGREE TO ALL 6 TERMS” and answer the following questions. Please answer in complete sentences and use proper grammar and punctuation:
1. How fast is your internet?
2. Do you have a reliable computer?
3. Are you currently engaged in another job or commitment?
4. How often do you experience power outages and internet issues?
5. What backups do you have in case of power outages?
6. What backups do you have in case of internet outages?
7. What is your experience with customer service through phone, email, and chat?

So I know that you read the entire job description, please use this format as your subject line when replying to this post: “Your First Name + I Am Your New Ecom Store Assistant” (e.g. Kevin- I Am Your New Ecom Store Assistant)