Collection Representatives

Your Role:

Our Collection Representatives drive our customer support team. They guide customers to bring their accounts current and keep their accounts current by educating them on the benefits and realities of vehicle ownership. The Collection Representative has a great opportunity to have ownership and reduce risk for the company by establishing strong relationships with customers and helping to develop a great team. Part of the role includes the freedom to negotiate with customers in order to come to a solution that works for everyone. We value collaboration with our Collection Representatives and encourage voices to be heard when thinking about improvements that can be made to the process, the customer experience, and company.

What makes us right for you:
Potential monthly bonus based on performance
Time Earned Program
Six paid federal holidays

What it boils down to:

Receives inbound and makes outbound calls, web chats, or instant text messages in order to manage and reduce delinquency on customer accounts
Monitor and evaluate customer accounts assigned to you and find solutions for past due accounts
Collect payments and account maintenance to achieve department standards
Meet required efficiency metrics and performance expectation
Provide a good customer experience by helping customers through difficult times and offering solutions
Identify operational issues and suggest improvements
Work with other Collection Representatives to ensure an effective and cohesive team
Secure payments through online payment systems and MoneyGram
Continually organize and rebalance your workload to achieve optimum efficiency and time management
Other duties as required

Desired Skills/Abilities:
Experience using Dealer Socket IDMS or FEX
Bilingual English and Spanish
Understanding and experience in collections

Education and Experience:

*Stable computer/internet*
High school diploma required
College degree preferred
1+ years of call center experience preferred
Evidence of past performance and other contributions that improved collection metrics
Experience with all areas of collection and recovery cycle including welcome calls, insurance verification, collections, repossession decisions and coordination, skip tracing, etc.
Experience setting and managing collection queues and determining how to most efficiently coordinate the collection of various aging buckets
Experience and comfort with collection-related technology (DMS account management, DMS reporting, phone systems, spreadsheets, skip tracing tools, etc.).

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer