Collections Agent

***** PLEASE NOTE: IF YOU APPLY FOR THIS POSITION, YOU MUST SEND A LINK WITH YOUR SAMPLE CALL RECORDING. THIS COULD BE A BIO ABOUT YOURSELF OR A CUSTOMER CALL. IF NO RECORDING LINK IS SENT, YOUR APPLICATION WILL NOT BE CONSIDERED AT ALL *****

OVERALL OBJECTIVE

The Collection Specialist is responsible for managing a high outbound call volume and consistently follow-up to collect all due receivables. This position requires the capability to work independently with limited supervision and a strong sense of urgency and aggressiveness to collect balances from customers.

KEY RESPONSIBILITIES

– Monitor accounts to identify outstanding debts
– Investigate historical data for each debt or bill
– Find and contact clients to ask about their overdue payments
– Take actions to encourage timely debt payments
– Process payments and refunds
– Resolve billing and customer credit issues
– Update account status records and collection efforts
– Report on collection activity and accounts receivable status
– Expected to make 125 calls per day on a rotation basis across the United States.

JOB HIGHLIGHTS

– Support Work-Life Balance: WFH and Weekend off
– Career growth opportunities
– Healthy Work Environment

JOB SPECIFICATIONS

– Bachelor’s degree in Finance or Accounting or any related field.
– At least 3 years of BPO experience
– Has own Desktop equipment – Must have 30 Mbps of internet connection and a conducive workstation at home.
– Background in collections is required BPO setting.
– Experience in financial accounts is preferred but not required.
– Excellent English communication, comprehension, and listening skills
– Highly motivated and should be flexible in terms of working in the NIGHT shift.
– Ability to personally engage a contact and effectively get the message across.
– Must be goal-oriented and driven to exceed expectations.
– A commitment to client service and a flexible can-do attitude to respond to client and business needs
– Must be accurate, energetic, enthusiastic, and driven
– High attention to detail and very organized