Collections Specialist

Job Description:
We are seeking a detail-oriented and proactive Collections Specialist to join our team. The ideal candidate will be responsible for managing all outstanding balances for client payments, reconciling invoices, and effectively resolving delinquent accounts through skillful communication and problem-solving strategies. This role requires excellent communication skills, attention to detail, and the ability to interact with all levels of the organization.

Responsibilities:
• Manage all outstanding balances for client payments and reconcile invoices for accounts receivables.
• Contact customers regarding delinquent accounts and employ skillful communication techniques and problem-solving strategies to help resolve overdue balances.
• Collaborate with the Account Management team to resolve disputed claims in a timely fashion.
• Maintain records of all collection accounts, monitor receivables, and post amounts on customer accounts.
• Record all contacts and attempted contacts with delinquent account customers.
• Process and post customer payments.
Qualifications:
• Experience in business-to-business collections preferred.
• Excellent written and verbal communication skills.
• Ability to interact with all levels of the organization.

Additional Responsibilities:
• Oversee multiple accounts to ensure timely collection efforts on all assigned past due accounts.
• Collaborate with internal stakeholders such as Customer Success Managers, legal, and finance on collections for multiple accounts.
• Compile and evaluate aging reports, determine high-risk/delinquent accounts, and prioritize work based on analysis.
• Identify and rectify issues contributing to account delinquency.
• Reconcile customer accounts.

Preferred Qualifications:
• Exercise independent judgment in reviewing claim files to determine collection strategies.
• Generate conversations on inbound/outbound calls regarding amounts due and negotiate acceptable resolutions.
• Maintain professionalism and courtesy in all communications with clients, representatives, attorneys, and internal staff.
• Navigate multiple technologies while engaging with responsible parties.
• Meet or exceed metrics including call volume, accounts worked, post-dates, average payment amount, etc.
• Possess a competitive attitude, work independently within a team environment, manage conflict, negotiate successful outcomes, multitask, and prioritize.
• Previous collections or call center experience preferred.