Collections Virtual Assistant

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Job Summary:
The Collections Outbound Agent is responsible for proactively contacting customers with overdue accounts and facilitating the collection process. This role requires excellent communication skills, persistence, and the ability to negotiate payment arrangements while maintaining positive customer relationships. The Collections Outbound Agent works closely with the collections team to ensure timely recovery of outstanding balances.

Key Responsibilities:

Outbound Calls:Place outbound calls to customers with overdue accounts to negotiate payment arrangements and resolve outstanding balances.

Customer Communication:Maintain professional and courteous communication with customers while discussing overdue payments, addressing inquiries, and providing assistance.

Payment Negotiation:Negotiate payment plans, settlements, or alternative payment options based on customer circumstances and company policies.

Documentation:Document all customer interactions, payment arrangements, and account updates accurately in the collections system.

Follow-up:Follow up with customers on agreed-upon payment dates and ensure adherence to payment arrangements.

Issue Resolution:Identify and escalate any issues or disputes regarding payments to the appropriate department for resolution.

Reporting:Provide regular reports on collection activities, outstanding balances, and customer feedback to management.

Compliance:Ensure compliance with company policies, legal requirements, and regulations governing debt collection practices.

Customer Service:Provide exceptional customer service by addressing customer concerns, inquiries, and complaints in a timely and professional manner.

Targets and Goals:Meet or exceed monthly/quarterly collection targets and goals set by management.

Required Skills and Qualifications:

Communication Skills:Excellent verbal and written communication skills to effectively negotiate payment arrangements and maintain positive customer relationships.

Negotiation Skills:Strong negotiation skills to reach mutually acceptable payment solutions with customers.

Problem-Solving Skills:Ability to identify issues, analyze situations, and propose effective solutions to resolve payment disputes.

Persistence:Demonstrated persistence and resilience in pursuing overdue payments and achieving collection targets.

Attention to Detail:Meticulous attention to detail in documenting customer interactions, payment arrangements, and account updates accurately.

Work Schedule: Tuesday – Saturdays 12PM – 8PM EST (Wednesday – Sunday 12AM – 8AM Philippine time)
Salary: Php28,000/month – Php30,000/month

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