Community and Social Media Manager

– Do you have experience with moderating an online community platform?
– Do you have experience in developing and managing social media campaigns?
– Have you developed and managed community events, webinars, and other activities to facilitate member connections and promote engagement?
– Are you detail-oriented and able to prioritize tasks effectively?
– Would you like to contribute to the global expansion of a small but rapidly growing business with clients in more than 50 countries?
– Are you hungry for success and ready to step up to your next role?
– Permanent, fully remote freelance opportunity that requires an average of 20 hours of work per week, with the flexibility to be based anywhere globally.

About us

The Cyber Leadership Institute (CLI) provides premium leadership training and coaching programs, empowering CISOs and business executives with key executive and leadership skills to accelerate the development of high-impact and cost-effective cyber resilience strategies.

Through our intensive online leadership training programs, the CLI has equipped CISOs and cyber leaders from more than 50 countries with practical strategy design, influencing, governance, board reporting, and leadership skills.

We have a bold vision to train more than 10,000 cyber leaders by 2025.

Our global community of CISOs and cyber leaders actively collaborate on strategic matters, help solve common problems and share practical and actionable tools and resources. This is underpinned by individual, corporate or enterprise membership of the Cyber Leadership Hub, a collaboration platform and “one-stop-shop” for high-quality training courses, resources and tools such as playbooks, guides, and other enablers.

For more details, visit our website: Click to view.

About the role

The Community and Social Media Manager will be responsible for overseeing the company’s social media accounts and online membership community. The successful candidate will also be responsible for creating and implementing community engagement strategies, managing social media campaigns, and fostering positive member relationships.

About you

The successful applicant will have a bachelor’s degree in marketing, communication, or a related field, ideally with proven experience as a community manager and/or social media manager or a similar role, preferably in an online membership community.

In particular, you will have:

– Strong interpersonal skills and ability to build positive relationships with members and stakeholders
– Ability to manage multiple projects and prioritize tasks effectively
– Experience with community management platforms and social media management tools
– Passion for building and fostering communities and social media marketing

Responsibilities

– Develop and implement community engagement strategies to increase member retention and satisfaction.
– Manage and moderate our online community platform, the Cyber Leadership Hub, ensuring all content and interactions align with community guidelines and values.
– Foster positive relationships with members by engaging in regular communication and providing support and guidance when necessary.
– Work with Moderators of private groups in the Hub to engage their groups and drive the growth of the group.
– Develop and implement social media strategies to increase brand awareness and engagement.
– Create and publish engaging content on all social media platforms, primarily focused on LinkedIn, but also including YouTube, Facebook, Twitter and Instagram.
– Develop and manage social media campaigns.
– Monitor social media activity and respond to comments and messages in a timely manner.
– Analyze social media performance using analytical tools and report on key metrics to measure the success of social media campaigns.
– Collaborate with marketing and content teams to develop and deliver engaging content that meets the needs of the community.
– Develop and manage community events, webinars, and other activities to facilitate member connections and promote engagement.
– Support member acquisition by developing referral and retention strategies.
– Respond to member inquiries and provide timely and accurate information.
– Address and resolve conflicts or issues that may arise within the community or on social media.
– Continuously improve the community and social media experience by gathering feedback and implementing changes to enhance member satisfaction and engagement.

Qualifications and experience

– Bachelor’s degree in marketing, communication, or a related field
– Excellent verbal and written communication skills
– Proven experience as a community manager and/or social media manager or a similar role, preferably in an online membership community
– Strong interpersonal skills and ability to build positive relationships with members and stakeholders
– Ability to manage multiple projects and prioritize tasks effectively
– Experience with community management platforms and social media management tools
– Strong analytical and problem-solving skills
– Passion for building and fostering communities and social media marketing
– Good MS Office skills (Word, PowerPoint, SharePoint, OneDrive, etc.)?
– Highly motivated, detail-oriented and able to prioritize tasks effectively who can work independently and as part of a team?

The following skills would be useful but are not essential.

– Knowledge of communication tools, e.g. Zoom, Skype, Slack, MS Teams, etc
– Previous experience with CRM or email automation systems such as Active Campaign (or equivalents e.g. Mailchimp, HubSpot, etc)
– Experience with “Agile” ways of working, e.g. Sprints, stand-ups, Kanban boards etc
– Experience with project management software e.g. Jira, MS Planner, Asana, Trello etc
– Experience with corporate “Wiki” style documentation tools, e.g. Confluence

If you are a highly motivated and experienced Community and Social Media Manager with a passion for building and fostering communities and social media marketing, we encourage you to apply for this exciting opportunity to join our team as a Community and Social Media Manager. To apply, please send your resume and a cover letter to Catrina Mira at Click to view.