COMMUNITY AND SUPPORT MANAGER (remote)

Are you looking for a job that offers not only a great income but also growth and learning opportunities and to help people make a real difference in their life?
This is not your average job, This is a once-in-a-lifetime opportunity for you to learn things that you would never otherwise be exposed to. Something that only 5% of the population will ever be able to learn, plus you will also be able to teach your family.
First off let’s start off with some information about who we are and what we do. We are Women on Transition. Our mission is to help women heal, grow and love themselves and others after divorce or separation. We help ladies that have gone through a challenging time to regain their confidence, step into their power and create the ideal future they really want.
We provide coaching and support through online courses, events, group training calls, and Webinars. We also have multiple Facebook groups and pages that offer free training and a safe place for these ladies to support and help each other.
We love what we do and we are looking for another great team member that will love what they do too. It’s a very rewarding experience helping ladies learn the skills that will change their life and watching them grow as they work with us. The great thing about this job is that you will learn and grow using the same tools as our clients plus free access to multiple training courses on mindset, personal development, social media, marketing, sales etc.
We are looking for an experienced and passionate community and support manager to join on a full-time contract basis to work closely with the team on day-to-day customer support and community engagement.
We need a go-getter that isn’t afraid of hard work and will treat the business as their own, showing initiative and creativity. The candidate will need to be available to work within Australian AEST hrs 9 am to 5:30 pm Monday to Friday and be available to talk on the phone during business hrs. We are looking for someone that will be proactive and find solutions to help improve the overall business.
Community Manager Role
Duties included but are not limited to:
Approving member requests in the main FB group, blocking spammers making the group a safe place for its 17k members
Commenting, liking, sharing, and engaging with the followers on all of the company socials (FB and Insta)
Responding to comments and customer queries in a timely manner
Encouraging the right audience to join our programs, via commenting, posting, and direct messages
Monitor and report on feedback and online reviews
Organize and participate in online events to build community and boost brand awareness
Oversee the tracking/reporting of members’ data on a daily, weekly, monthly, and quarterly basis.
Get feedback from members and do market research for us to do new posts and improve the business.
Assist with other digital marketing efforts
Support Manager Role
Duties included but are not limited to:
Conduct onboarding calls to new clients
Keep and organize client folders
Monitor clients for breaches of confidentiality and copyright
Check-in with clients weekly and give the necessary support to help them progress and eventually graduate from the program
Encourage clients to attend weekly Q&A calls and upload call recordings to Kajabi
Schedule a weekly meeting with the head coaches to update them about clients’ progress and correspondences
Be the point of contact for clients and Shine mentors
Organize quarterly meetings between the head coaches and the Shine mentors
Identify new ways to provide better customer service outcomes and encourage them to send us a Google review
Respond to email inquiries
Our Ideal Candidate:
Proficient in English (both writing and speaking)
You have a solid and stable internet connection
You have a computer with competitive software
You have the ability to work in a team environment and to adjust creatives based on suggestions with quick turnaround time.
1-year customer support experience preferred but not required)
Handle confidential client information
Has an upbeat and positive personality that loves to help people
Experience and skills including social media marketing strategy
Follows the ever-changing social media news and trends daily
Brings results by using organic social media marketing tactics
Organized, dedicated, reliable, and attention to detail
If this is you, please send your updated cv to Click to view with your answers from the questions below:
– Why you are suitable for this job?
– What’s the most difficult situation you had with a client and how did you handle it?