Community Assistant

We believe in challenging the status quo and empowering our members to think critically and creatively. As we continue to grow, we’re seeking a dedicated Community Assistant to join our team and play a pivotal role in ensuring our community thrives.

If you’re passionate about customer service, community engagement, and creating exceptional experiences, then this is the role for you. As a Community Assistant for Contrarian Thinking, you’ll be responsible for providing full-time community support, addressing member concerns, encouraging engagement, and delivering unparalleled customer service in our Slack channel.

Your responsibilities will include (but not necessarily be limited to):

– Acting as the primary point of contact for members within The Contrarian Community Slack workspace, promptly addressing inquiries, concerns, and feedback.
– Fostering a positive and supportive community environment by actively engaging with members, initiating discussions, and encouraging participation in community activities.
– Monitoring community discussions, identifying emerging trends, and escalating issues or feedback to the appropriate team members for resolution.
– Helping members find and utilize resources made available as part of their Contrarian Community membership
– Connecting members with other members and/or community experts
– Collaborating closely with other members of the team to develop and implement strategies for increasing community engagement and retention.
– Assisting with the organization and facilitation of virtual events, workshops, and Q&A sessions to enhance member experience and promote knowledge sharing.
– Maintaining up-to-date knowledge of Contrarian Thinking’s product offerings, features, and updates to effectively assist members and provide accurate information.
– Proactively identifying opportunities to improve community processes, workflows, and communication channels to enhance overall efficiency and member satisfaction.
– Primary responsibility managing one or more programs such as: member re-engagement, renewals, member leader programs, deal tracking, etc. based on expertise

NECESSARY SKILLS AND QUALIFICATIONS
Here’s a list of primary skills we believe are necessary for this career:

– Previous experience in customer service, community management, or a related field is preferred.
– Excellent written and verbal communication skills with a friendly and professional demeanor.
– Strong interpersonal skills with the ability to build rapport and establish positive relationships with community members.
– Detail-oriented and highly organized, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
– Familiarity with Slack or similar communication platforms is a plus.
– Passion for fostering online communities, driving engagement, and delivering exceptional customer experiences.
– Ability to work independently and collaboratively within a remote team environment.
– A self-starter; you learn quickly, absorb like a sponge, and take action

Join us in revolutionizing the way people connect and learn within The Contrarian Community. If you’re ready to make a meaningful impact and be part of a dynamic team, we’d love to hear from you.

COMPENSATION
Salary: $8-10/hr based on experience + 13th month bonus

LOCATION
Fully Remote
Please note: This role requires being available during regular business hours 9am-6pm CT

CREW BENEFITS
All of these benefits go into effect on Day 1 of your employment with us.
– Unlimited PTO Policy (with approval from your Direct Support) + 9 paid US holidays and your 3 local holidays
– On-time direct deposit pay 2x/month
– Learn expert deal-making and how to buy businesses with 100% free access to all of our courses and our flagship Contrarian Community

HOW TO APPLY:
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