Community Engagement Specialist

COMMUNITY ENGAGEMENT SPECIALIST

As Kajabi’s Community Engagement Specialist you’ll play a key role in staying close to the heartbeat of our customer community of over 45k+ members. Kajabi’s Hero Community is the heart and soul of Kajabi, and we need you to help foster an incredible community experience by engaging with our customers and making sure that they’re fully empowered to succeed on Kajabi. As our Community Engagement Specialist, you’ll be embedded in our online customer community (this is a customer-facing role) and help represent Kajabi by engaging with customers. This role is ideal for someone who has experience in community management, can multitask seamlessly, and is comfortable working with cross-functional teams to unearth solutions. If hired, you’ll be a key member of Kajabi’s Community team and will report to our Sr. Manager, Community.

The Impact you will make…

• Engagement and Moderation (approx. 80% of role)
• Moderate Kajabi customer Facebook groups, and enforce community standards and core values as-needed.
• Build ongoing relationships with customers through daily interaction, uplifting, and assisting with their Kajabi related needs.
• Contribute to campaigns by promoting and raising awareness around Kajabi events, product launches, and more.
• Review and approve membership requests.
• Direct customers to existing Kajabi resources (e.g. Help Center, Support, Ideas board, etc.) as-needed.
• Operate as a liaison during product outages, and other incidents to help assuage customer concerns.
• Post on behalf of the Kajabi brand as-needed for brand campaigns and activities.

Operations + Advocacy (approx. 15% of role)
• Stay apprised of organizational and product updates by maintaining cross-functional relationships.
• Collaborate with the Senior Community Manager on projects to improve community processes, scale community infrastructure, and improve the overall community experience for customers and internal stakeholders.
• Work closely with the Senior Community Manager to identify opportunities to champion the voice-of-customer, and help influence internal stakeholders.

Reporting (approx. 5% of role)
• Monitor and report on community trends that may be of interest for cross-functional stakeholders.
• Flag product feedback posts on an as-needed basis, and redirect to the appropriate stakeholder (e.g. PM, feedback tracker, etc.)
• Track Community KPIs on a weekly basis.

Attributes for Success
• Self-Starter – ability to execute and implement change
• Passion – for Kajabi’s mission
• Critical Thinking – strategic and highly analytical
• Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
• Goal Oriented – naturally motivated to reach goals
• Interpersonal/Communication Skills – an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives; • Excellent consulting skills as well as technical writing and public speaking
? Professional – provide a good balance of risk taking and judgment; Is aggressive and confident; Able to operate independently of a large staff

Bonus if you have
? Cover letters are a plus, and will be read. Tell us about your experience.
? Strong experience as an online community manager, moderator, or have administered similar online groups.
? Experience working with community platforms (e.g. Facebook Groups, Khoros, Circle, Salesforce Community, etc.).
? Amenable to working Pacific Standard Time.

To apply, please fill out the form: Click to view/forms/d/e/1FAIpQLSevy5ZJxi6_Tjzh6rcig_oMqbamTtYWUNgkxYOsbvd22PBH4A/viewform

—–DIRECT MESSAGES WILL NOT BE ENTERTAINED—–

Thank you!