Community Growth & Customer Support Manager

Primal Video is a team of video & marketing geeks with a YouTube channel with over 1M subscribers, an awesome community of kick-ass subscribers + paid members, and a HUGE focus on helping people get results!

We may be small, but we run a super efficient company reaching millions of entrepreneurs across the globe, so every position is critical and everyone’s input is valued. Most importantly, we’re awesome.

We are looking for a Community Growth & Customer Support Superstar who is not afraid to take on new challenges, and is ready to grow with our team!

First and foremost, you’ll be taking the lead on driving engagement & results within our community of subscribers, both on our YouTube channel and within our paid membership program. That means putting your amazing people skills to work supporting & encouraging members, recognising & solving common challenges, and devising new tools, campaigns and other cool stuff to help them succeed.

You’ll be hands-on on the frontline, implementing your ideas and tracking results – with the full support of the rest of the team whenever you need it. You’ll also play a major role in helping us develop our products, marketing plans & systems/processes, with the aim of driving new customer success stories and keeping our members happy.

Our new Community Growth & Customer Success Superstar will be responsible for:
– Planning & implementing new ways to increase engagement within our communities, on both social media and within our private paid programs.
– Overseeing & constantly improving our member onboarding experience.
– Helping members with general support & account-related enquiries.
– Generating feedback from our members & audience.
– Tracking the success of our community engagement initiatives, and suggesting improvements.
– Collecting customer success stories and encouraging members to share their wins & stories!
– Helping to optimise internal processes & improve efficiency in all our support functions.
– And of course, there’s always related general admin stuff as required!

Let’s talk skills. If you’re our ideal person, you’re:
– A bona-fide people person. You’re empathetic, love engaging with people and get a massive kick out of helping others succeed!
– Excellent written & verbal english communication skills.
– Known for your irrationally high attention to detail.
– Possessing some kick-ass critical thinking & problem solving skills.
– A real, straight-up team player. You own up to your mistakes, challenge ideas (not people), and you’re a direct communicator – even when it hurts.
– Self-organised, accountable, and work well under pressure.
– Adaptable, learning new systems and processes quickly.
– Packing a HIGH level of computer literacy, and are able to pick up new software fast.
– Did we mention detail-oriented? To demonstrate that awesome attention to detail of yours, start your application with the words “I’m your new Community Growth superstar!”
– Able to have fun, but stick to tight deadlines and *always* do what you say you’ll do. You know your stuff (or how to learn it) & you take full ownership of your work.

++ Extra points for prior experience succeeding in customer service or support roles! But don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

– Would you like to work with a team that loves to hear your amazing ideas, and gives you the freedom to implement them?
– Would you like the flexibility to build a role you love to work in?
– Would you like a work environment that encourages growth professionally and personally?
– Would you like to have awesome bosses? (Hey, we’re only a little biased… ????)

To apply, head to the link below and follow the instructions like your future depends on it, because this could be the dream job you’ve been looking for:

Apply Here: Click to view/jobs/community-growth-ph