Community Manager

Responsibilities:
* Manage and optimize a paid membership platform, focusing on effective subscriber acquisition, retention, and overall
customer satisfaction.
* Analyze data to identify trends and insights, implementing strategies for growth and continuously improving the platform’s user experience.
* Set and execute social media and communication campaigns in alignment with marketing strategies to promote community
engagement and membership growth.
* Plan, engage, moderate, and support members within the private online community to ensure inclusivity and a welcoming
atmosphere.
* Promptly respond to questions and inquiries from community members, providing helpful and accurate information.
* Monitor community activity to maintain a positive and supportive environment, and take action to remove spam or
inappropriate content.
* Engage regularly with members through posts, comments, and discussions to foster connections and build rapport.
* Identify and recruit potential facilitators aligned with our mission and values, conducting comprehensive orientations and
providing ongoing support and guidance.
* Offer regular guidance and resources to facilitators to enhance their effectiveness in engaging and supporting community
members.
* Maintain an organized calendar of events, including meet-ups, workshops, and special events.
* Collaborate with facilitators to plan and coordinate meet-up topics, agendas, and logistics, utilizing the private network for
communication and event management.
* Evaluate meet-up attendance and feedback to identify areas for improvement and implement strategies to enhance the
overall quality of the events.
* Serve as the primary point of contact for community members experiencing technical issues on the TagMango platform.
* Diagnose and troubleshoot technical problems reported by users, providing timely and effective solutions to resolve issues.

Qualifications:

* Minimum of 3 years of proven experience as a Community Manager or in a similar role, with a focus on managing online communities or social media platforms.
* Enthusiasm for community building and fostering meaningful connections, ensuring its lively engagement through sharing success stories, sparking conversations, and nurturing relationships among members.
* Exceptional interpersonal skills, capable of building rapport with diverse groups of people.
* Excellent communication skills, both written and verbal, with the ability to convey complex ideas
clearly and concisely.
* Strong customer service orientation, committed to ensuring the satisfaction and well-being of community members.
* Proactive and self-guided, with excellent task prioritization and project management skills.
* Detail-oriented approach to managing data, tracking metrics, and maintaining community platform integrity.
* Strategic mindset with the ability to develop and execute effective community engagement
strategies.
* Genuine passion for global education transformation and alignment with our community’s vision.
* Proficiency in utilizing community management tools and content creation tools, including but not limited
to TagMango and Canva.
* Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical
issues efficiently.

IF YOU ARE WHAT WE ARE LOOKING FOR, THEN HERE’S WHAT YOU NEED TO DO:
Click to view us an application through Click to view with a link to your resume and portfolio or apply through this link: Click to view/3xrmKjt
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RATE AND WORK DETAILS:
* Full-Time, 40 hours per week
* Client is based in US – MST timezone
* Permanent Work from Home
* Plus HMO Benefit
* No time tracking software
* Incredible company culture and supportive environment!
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START DATE: ASAP
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Please read and follow application instructions carefully!
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APPLY TODAY and build your career with Resource Worldwide while working long term directly for a Client!????