Community Manager

ELO is the epitome of excellence in the realm of esports, a beacon of relentless
innovation, and the ultimate destination for the world’s most dedicated gamers. Our
brand is synonymous with premium gaming experiences and products, crafted
exclusively for the esports professional gaming community. We’re here for those who
refuse to settle for less than the best, for those who see gaming not just as a hobby, but
as a pursuit of victory, a test of skill, and a commitment to continuous progression. If you are interested, send me samples of your work and your CV with a cover letter to lady at viasox dot com with the subject line ” Community Manager “.
Our mission is simple: to empower gamers in their pursuit of victory, providing them with
cutting-edge products and services that elevate their gaming experience to
unprecedented heights. We work closely with professional gamers, tuning our offerings
for the best results on the world stage. From product design and development to
manufacturing, quality control, shipping, and aftercare services, we provide an end-toend customer experience that exceeds expectations at every turn.
At ELO, we play the game of infinite progression. We pioneer the future through
relentless execution and strive for excellence Every. Single. Day. We’re building a
community of heroes, designing for a player-centric experience, and working together
to achieve victory as a team. But we don’t stop at winning – we dominate.
Our customers are at the heart of everything we do, and ELO is more than a brand; it’s
a lifestyle, a commitment, and a promise. Join us in our quest for gaming supremacy.
With ELO, you don’t just win. You dominate.
Job Mission:
To establish, grow, and maintain an engaged and thriving community across all ELO
social platforms. The Community Manager will be the pioneer in implementing
innovative strategies, content, ensuring customer feedback is taken into account, and
increasing the overall efficiency of the business in service to our customers.
Outcomes:
Community Growth & Engagement: Demonstrate a 20% quarter-on-quarter growth in
active community members across all platforms while maintaining or increasing
engagement levels.
Content Calendar Excellence: Develop and implement an effective content calendar
within the first month of hire that aligns with ELO’s brand strategy and promotes
increased user interaction.
Customer Feedback Loop: Establish a robust and efficient system for gathering,
analyzing, and communicating customer feedback to the team within the first 60 days.
Operational Efficiency: Propose and implement at least two new systems or processes
within the first 90 days that significantly increase the efficiency of community
management operations.
Competencies:
Industry Knowledge: Deep understanding of the professional gaming community and
the ability to connect with them authentically.
Creativity: The ability to consistently generate and implement unique, engaging
content ideas that resonate with ELO’s target audience.
Communication: Excellent written and verbal communication skills, with the ability to
effectively represent the ELO brand across all platforms.
Adaptability: Rapid adaptation to changes in social media trends, gaming industry
developments, and community feedback.
Leadership: As a pioneer in this role, display outstanding leadership and project
management skills.
Social Media Savvy: Expert knowledge of each platform (Reddit, Instagram, Facebook,
TikTok, and Pinterest), including best practices for posting, engaging users,
understanding algorithms, and leveraging platform-specific features.
Content Creation: Skilled in creating engaging content that captures attention and
encourages interaction. This can involve text, images, videos, live streams, or other
media formats, based on platform-specific norms and expectations.
Graphic Design: Basic graphic design skills can be helpful for creating visually
compelling posts that align with the brand’s image and appeal to the audience.
Analytics: Proficiency in social media analytics to understand post-performance,
measure community engagement, and tweak strategies as necessary for optimal
impact.
Time Management: As they will be managing multiple platforms, the ability to
effectively manage time, plan ahead, and meet deadlines for content creation and
posting is essential.
SEO and Hashtag Optimization: Understanding how to optimize posts for search and
leverage the power of hashtags for visibility is another crucial competency.
Brand Alignment: Accuracy in conveying the brand’s message according to our brand
guidelines and ensuring that the message is congruent across all platforms is extremely
important, and ensuring all posts are free from errors is vital.