Company Overview:
Join a dynamic and innovative team led by the founder and CEO, an experienced digital space entrepreneur who successfully sold his previous company to Patreon. He is now building a media company in AI and is looking to build a team. Our small, high-performance team is committed to excellence and encourages a culture of hard work and dedication.
Job Description:
We are seeking a passionate individual with a knack for building online connections and fostering user engagement. In this exciting role, you will be responsible for building and managing a vibrant online community of users within our Slack workspace. You will engage with users, facilitate discussions, provide support, and ensure a positive and enriching experience for all members.
Responsibilities:
– Develop and implement strategies to attract, retain, and engage members.
– Collaborate with marketing and product teams to promote the community through various channels.
– Craft compelling onboarding experiences to welcome new users and guide them through the community features.
– Create informative and engaging content, including tutorials, tips & tricks, Q&A sessions, and AMAs, tailored to the community’s interests and needs.
– Serve as a first point of contact for users within the community, addressing their questions, concerns, and feedback promptly and professionally.
– Proactively identify and escalate user issues to the appropriate internal teams for resolution.
– Establish and enforce community guidelines to maintain a safe, inclusive, and respectful environment for all members.
– Monitor the community for spam and inappropriate behavior, addressing any issues with professionalism and discretion.
Qualifications:
– Minimum 2 years of experience as a Community Manager or similar role.
– Proven experience building and engaging online communities.
– Possess excellent written and verbal communication skills, adept at crafting clear, concise, and informative messages.
– Thrive in a fast-paced environment, manage multiple tasks simultaneously, and prioritize effectively.
– Be a patient and empathetic individual with a genuine interest in building relationships and fostering a positive community spirit.
– Can quickly become a domain expert in AI Writing / Image / Video Tools (our tool is called [](/))
– Must be extremely presentable and professional on camera. You will be jumping on customer and onboarding calls with US-based customers
– Proficiency in Slack and other relevant community management tools and best practices for online community management.
– Be a passionate advocate for the with a deep understanding of our products
What We Offer:
– Salary range of 35k – 40k PHP
– Regular quarterly bonuses (4-24% of annual pay, paid through the year based on exceptional performance)
– Opportunity to work on cutting-edge AI products
– Flexible work hours
To Apply:
– Please submit your resume, a cover letter and a loom video of you explaining why you’re a perfect fit for this role.
APPLY FOR THIS JOB:
Company: Altitude Media
Name: Shray Bansal
Email: