Community Manager

Do you have a knack for building vibrant communities? Look no further! A Best Selling Author who also owns a Coaching Training Company based in the US is looking for a Community Manager to join their dynamic team. If you’re enthusiastic about community building and have exceptional interpersonal skills, we want to hear from you!
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RESPONSIBILITIES:
* Manage and optimize a paid membership platform, focusing on effective subscriber acquisition, retention, and overall customer satisfaction.
* Analyze data to identify trends and insights, implementing strategies for growth and continuously improving the platform’s user experience.
* Set and execute social media and communication campaigns in alignment with marketing strategies to promote community engagement and membership growth.
* Plan, engage, moderate, and support members within the private online community to ensure inclusivity and a welcoming atmosphere.
* Promptly respond to questions and inquiries from community members, providing helpful and accurate information.
* Monitor community activity to maintain a positive and supportive environment, and take action to remove spam or inappropriate content.
* Engage regularly with members through posts, comments, and discussions to foster connections and build rapport.
* Identify and recruit potential facilitators aligned with our mission and values, conducting comprehensive orientations and providing ongoing support and guidance.
* Offer regular guidance and resources to facilitators to enhance their effectiveness in engaging and supporting community members.
* Maintain an organized calendar of events, including meet-ups, workshops, and special events.
* Collaborate with facilitators to plan and coordinate meet-up topics, agendas, and logistics, utilizing the private network for communication and event management.
* Evaluate meet-up attendance and feedback to identify areas for improvement and implement strategies to enhance the overall quality of the events.
* Serve as the primary point of contact for community members experiencing technical issues on the TagMango platform.
* Diagnose and troubleshoot technical problems reported by users, providing timely and effective solutions to resolve issues.
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REQUIREMENTS:
* Minimum 3 years as a Community Manager or similar role, focusing on online communities or social media.
* Love building communities, fostering connections, and keeping engagement lively.
* Excellent written and verbal skills to convey ideas clearly and concisely.
* Strong customer service orientation, ensuring the satisfaction and well-being of community members.
* Proactive, self-guided, with excellent task prioritization and project management skills.
* Manage data, track metrics, and maintain community platform integrity with precision.
* Develop and execute effective community engagement strategies with a strategic mindset.
* Genuine passion for global education transformation and our community’s vision.
* Proficiency in community management and content creation tools like TagMango and Canva.
* Strong troubleshooting skills to resolve technical issues efficiently.
* Problem-Solving: Strong troubleshooting skills to resolve technical issues efficiently.
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IF YOU ARE WHAT WE ARE LOOKING FOR, THEN HERE’S WHAT YOU NEED TO DO:
Click to view us an application through Click to view with a link to your resume and portfolio or apply through this link: Click to view/3xrmKjt
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RATE AND WORK DETAILS:
* Part-Time, 30 hours per week
* Client is based in US
* Permanent Work from Home
* Plus HMO Benefit
* No time tracking software
* Incredible company culture and supportive environment!
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START DATE: ASAP
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Please read and follow application instructions carefully!
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APPLY TODAY and build your career with Resource Worldwide while working long term directly for a Client!