Role: The Catalyst Community Manager provides day-to-day administration and customer support on the Catalyst Member Website. The role provides community stewardship, customer relationship management, and ensures ongoing engagement. Virtual. Part time, hourly.
Reports to: CEO & Automations Manager
Community Manager Responsibilities:
Login to the platform minimum 2x per day during the work week, engage with and be the champion of customer’s experience and engagement
Welcome new members with a standardized, but personal welcome inbox message
Maintain and improve the FAQ.
Maintain and improve the welcome page
Acknowledge Member Support inquiries within 24 hours, troubleshoot and answer those that you can and triage the others to either CEO, Automations Manager, or the feedback/issues log
Ensure scheduling and emailing of bi-weekly executive live workshops (and uploading to Catalyst)
Ensure Catalyst Executives are blogging 1x per week, and engaging with customers daily with comments/replies to messages
Maintain and update the Carousel
Ensure that key updates/notices are sent via ‘notices’
Spot and offer Voyage services, and close/process payments and facilitate to appropriate department
Provide bi-weekly quantitative and qualitative reports to supervisors
Coordinate with Automations Manager (and Buddy Boss expert vendors) for ongoing improvements/fixes
Moderate the community and comments, warn and block as necessary
In collaboration with Dan Benamor and/or junior audio editor, receive, curate and upload audio files to Catalyst Story Network & Catalyst member site
Coordinate with Operations Coordinator on refunds & disputes
Attend monthly meetings with sales & marketing team & provide a report
Other duties as necessary
Experience & Skills:
1-2 years of customer service
3-5 years active in social media – Facebook, Instagram (not necessarily professionally)
Tech savvy – cloud programs & CRM, and ability to work with WordPress
Passionate about storytelling and the development and making of movies, shows, podcasts (and screenplays and books)
Passionate about engaging with people and their experiences
Copywriting in English
APPLY FOR THIS JOB:
Company: BruntWork
Name: Rachel Johnson
Email: