Community Manager (Hospitality Group)

Company Overview:
We are a F&B group dedicated to providing exceptional dining concepts to the market. With a portfolio of diverse restaurants & cafes, we are committed to creating memorable moments and fostering a sense of community among our patrons.

Position Overview:
We are seeking a passionate and dynamic Community Manager with experience in Singapore and a background in design to join our team. As the Community Manager, you will be responsible for cultivating and engaging our online community across various social media platforms and digital channels. Additionally, you will oversee email marketing, WhatsApp marketing, and other social pushes to drive engagement and loyalty. You will play a crucial role in enhancing brand awareness, fostering meaningful connections with our guests, and driving foot traffic to our establishments.

Key Responsibilities:

Develop and implement a comprehensive social media strategy to increase brand visibility and engagement in Singapore and other key markets.
Create compelling content, including posts, images, videos, and stories, that resonates with our target audience and reflects our brand identity, leveraging your design background.
Manage email marketing campaigns, WhatsApp broadcasts, and other social pushes to drive engagement, reservations, and repeat visits.
Monitor and actively participate in conversations across social media platforms, responding to comments, messages, and reviews in a timely and professional manner.
Collaborate with internal teams to gather insights, share feedback, and coordinate marketing initiatives and promotions.
Identify opportunities for partnerships, influencer collaborations, and user-generated content campaigns to amplify our reach and impact.
Analyze social media metrics, email performance, and other relevant data to measure the effectiveness of campaigns and optimize strategies for maximum results.
Stay up-to-date on industry trends, best practices, and emerging technologies in social media, email marketing, and community management.
Qualifications:

Bachelor’s degree in Marketing, Communications, Hospitality Management, or related field.
Proven experience in social media management, community engagement, digital marketing, and email marketing, preferably in the F&B industry with a focus on the Singapore market.
Background in design with proficiency in graphic design tools such as Adobe Creative Suite.
Excellent written and verbal communication skills, with a keen eye for detail and creativity.
Strong understanding of social media platforms, email marketing platforms, and analytics tools.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Passion for hospitality, dining, and creating memorable guest experiences.
Positive attitude, team player, and willingness to adapt to evolving priorities and challenges.